Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Trang Nguyen

Trang Nguyen

Berlin

Summary

No challenge shall never know all its capabilities.

Student support professional with robust background in educational assistance and student advocacy. Known for consistently improving student satisfaction and fostering collaborative environments. Reliable team player focused on adapting to evolving needs and driving student success through targeted support and strategic problem-solving.

Overview

7
7
years of professional experience

Work History

Student Support Officer

Arden University
05.2024 - Current
  • Providing individual support to students on academic, personal, and administrative matters through various channels.
  • Connecting students with relevant resources, including academic support services, counseling, and other relevant departments.
  • Collaborating with other departments to ensure a coordinated approach to student support.

Customer Service and Marketing Agent

Concentrix
06.2022 - 06.2023
  • As a product expert for advertisements, I am an information provider and decision-making assistant for updating successful online advertising campaigns
  • Bring the wishes of the customer in experience and are involved in their successful implementation
  • Detect trends and undesirable developments at an early stage and apply those ideas to a powerful advertising campaign
  • Optimize ad placement based on success metrics and their regular analysis

Restaurant Manager

Momotaro Tavern Restaurant
08.2018 - 01.2022
  • Training staffs to follow restaurant procedures
  • Overseeing operations and handling complaints
  • Organizing schedules
  • Improving quality of service and ensure the restaurant's business

Customer Service Representative

THACO Real Estate
02.2020 - 08.2020
  • Managing incoming phone calls and making appointments
  • Identifying and assess customers' needs to achieve satisfaction
  • Handling customer complaints, providing solutions within the time limits

Education

Master of Arts - English And American Studies

Friedrich-Universität Bamberg
Bamberg, Germany
05-2017

Master of Arts - International Relations

University of Birmingham
Birmingham
10-2016

Bachelor of Arts - Engish Language in International Relations

Diplomatic Academy of Vietnam
Hanoi
06-2015

Skills

  • Live chat
  • Call centre
  • Customer Service
  • Time Management
  • Multi-tasking
  • Analytical Skills
  • Critical thinking
  • Active listening
  • Decision-making
  • Excellent communication
  • Conflict resolution
  • Problem-solving abilities
  • Teamwork and collaboration

LANGUAGES

English - Expert
German - Advanced
Vietnamese - Native

Timeline

Student Support Officer

Arden University
05.2024 - Current

Customer Service and Marketing Agent

Concentrix
06.2022 - 06.2023

Customer Service Representative

THACO Real Estate
02.2020 - 08.2020

Restaurant Manager

Momotaro Tavern Restaurant
08.2018 - 01.2022

Master of Arts - English And American Studies

Friedrich-Universität Bamberg

Master of Arts - International Relations

University of Birmingham

Bachelor of Arts - Engish Language in International Relations

Diplomatic Academy of Vietnam
Trang Nguyen