Trang Nguyen
Berlin
Summary
No challenge shall never know all its capabilities.
Student support professional with robust background in educational assistance and student advocacy. Known for consistently improving student satisfaction and fostering collaborative environments. Reliable team player focused on adapting to evolving needs and driving student success through targeted support and strategic problem-solving.
Overview
7
7
years of professional experience
Work History
Student Support Officer
Arden University
05.2024 - Current
- Providing individual support to students on academic, personal, and administrative matters through various channels.
- Connecting students with relevant resources, including academic support services, counseling, and other relevant departments.
- Collaborating with other departments to ensure a coordinated approach to student support.
Customer Service and Marketing Agent
Concentrix
06.2022 - 06.2023
- As a product expert for advertisements, I am an information provider and decision-making assistant for updating successful online advertising campaigns
- Bring the wishes of the customer in experience and are involved in their successful implementation
- Detect trends and undesirable developments at an early stage and apply those ideas to a powerful advertising campaign
- Optimize ad placement based on success metrics and their regular analysis
Restaurant Manager
Momotaro Tavern Restaurant
08.2018 - 01.2022
- Training staffs to follow restaurant procedures
- Overseeing operations and handling complaints
- Organizing schedules
- Improving quality of service and ensure the restaurant's business
Customer Service Representative
THACO Real Estate
02.2020 - 08.2020
- Managing incoming phone calls and making appointments
- Identifying and assess customers' needs to achieve satisfaction
- Handling customer complaints, providing solutions within the time limits
Education
Master of Arts - English And American Studies
Friedrich-Universität Bamberg
Bamberg, Germany05-2017
Master of Arts - International Relations
University of Birmingham
Birmingham10-2016
Bachelor of Arts - Engish Language in International Relations
Diplomatic Academy of Vietnam
Hanoi06-2015
Skills
- Live chat
- Call centre
- Customer Service
- Time Management
- Multi-tasking
- Analytical Skills
- Critical thinking
- Active listening
- Decision-making
- Excellent communication
- Conflict resolution
- Problem-solving abilities
- Teamwork and collaboration
LANGUAGES
English - Expert
German - Advanced
Vietnamese - Native
Timeline
Student Support Officer
Arden University
05.2024 - Current
Customer Service and Marketing Agent
Concentrix
06.2022 - 06.2023
Customer Service Representative
THACO Real Estate
02.2020 - 08.2020
Restaurant Manager
Momotaro Tavern Restaurant
08.2018 - 01.2022
Master of Arts - English And American Studies
Friedrich-Universität Bamberg
Master of Arts - International Relations
University of Birmingham
Bachelor of Arts - Engish Language in International Relations
Diplomatic Academy of Vietnam
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