Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Trang Nguyen

Trang Nguyen

Berlin

Summary

Diligent Student Support Officer with solid background in supporting student success through effective communication and guidance. Proven track record of fostering positive learning environments and addressing individual student needs. Demonstrated ability in conflict resolution and providing academic support to enhance student outcomes.

Currently pursuing an MSc in Business Psychology with practical training in psychological assessment, recruitment, and interview techniques. Passionate about empowering students to transition confidently into employment and contributing to Arden’s Careers, Employability & Alumni team.team.Employability & Alumni team.

Overview

7
7
years of professional experience

Work History

Student Support Officer

Arden University
05.2024 - Current
  • Provide one-to-one guidance and mentoring to students on academic, personal, and administrative matters through various channels.
  • Build trusted relationships with students from diverse backgrounds, supporting their development and progression.
  • Connect students with relevant resources and services to enhance their experience and employability.
  • Collaborate with academic and administrative departments to address student concerns, fostering a supportive educational environment.
  • Develop strong knowledge of student needs, cultural contexts, and higher education challenges — directly relevant to career guidance.
  • Acted as a liaison between students facing disciplinary issues and school administrators, providing guidance towards constructive resolutions.
  • Mentored new team members on best practices for effective student engagement and support strategies.

Customer Service and Marketing Agent

Concentrix
05.2022 - 05.2023
  • Consulted clients on campaign strategies, acting as an advisor to improve outcomes.
  • Analyzed performance data and optimized campaigns — strengthening problem-solving and analytical skills.
  • Supported clients in decision-making, communication, and adapting strategies under pressure.
  • Improved overall customer satisfaction scores by implementing personalized follow-up mechanisms after service or purchase completion.

Restaurant Manager

Momotaro Tavern Restaurant
01.2019 - 04.2022
  • Oversaw daily restaurant operations, ensuring adherence to quality and service standards.
  • Developed staff training programs, interviewed, selected staffs, enhancing team performance and customer satisfaction.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Analyzed financial reports to identify cost-saving opportunities and improve profit margins.
  • Established relationships with local suppliers, ensuring fresh ingredients while negotiating favorable terms.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Customer Service Representative

THACO Real Estate
02.2020 - 08.2020
  • Assisted customers with inquiries, providing accurate information and timely support.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled customer complaints, resolving issues efficiently to enhance satisfaction.
  • Maintained up-to-date knowledge of real estate listings and market trends.
  • Utilized CRM software to track interactions and manage customer relationships effectively.

Education

Master of Science - Business Psychology

Arden University
England
07-2026

Master of Arts - English and American Studies

Friedrich-Universität Bamberg
Bamberg, Germany
01.2017

Master of Arts - International Relations

University of Birmingham
Birmingham
10-2016

Bachelor of Arts - English Language in International Relations

Diplomatic Academy of Vietnam
Hanoi
06-2015

Skills

  • Student support
  • Individual counseling
  • Workshop facilitation & presentation skills
  • Stakeholder collaboration & cross-department teamwork
  • Time management & problem-solving
  • Interpersonal communication & active listening
  • Multitasking
  • Conflict resolution
  • Adaptability

Languages

English – Expert
Bilingual or Proficient (C2)
Vietnamese – Native
Bilingual or Proficient (C2)
German – Advanced
Upper intermediate (B2)

Timeline

Student Support Officer

Arden University
05.2024 - Current

Customer Service and Marketing Agent

Concentrix
05.2022 - 05.2023

Customer Service Representative

THACO Real Estate
02.2020 - 08.2020

Restaurant Manager

Momotaro Tavern Restaurant
01.2019 - 04.2022

Master of Science - Business Psychology

Arden University

Master of Arts - English and American Studies

Friedrich-Universität Bamberg

Master of Arts - International Relations

University of Birmingham

Bachelor of Arts - English Language in International Relations

Diplomatic Academy of Vietnam

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Trang Nguyen