TRANG TRUONG

• Provided personalized VIP service to high-profile clients, ensuring exceptional attention to detail, swift resolution of inquiries, and a seamless, premium experience
• Advised customers on product purchases and tax returns, delivering exceptional service and guidance.
• Handled customer inquiries via phone, email, and in-person, ensuring satisfaction and loyalty.
• Addressed complaints and special requests promptly, resolving issues and maintaining customer trust.
• Suggested suitable product alternatives for unavailable or discontinued items, ensuring continued sales.
• Reported service issues to management, driving quick resolutions and service improvements.
• Provided translations in German, English, and Vietnamese to enhance communication.
• Collaborated with marketing and project teams to improve service quality based on customer feedback and market trends.
• Delivered reports on customer behavior and sales performance, offering data-driven solutions for growth.

Key Achievement: "Proven track record of managing a personal account with total sales exceeding 1.5M EUR from 2022 to 2024, contributing significantly to the team's achievement of its yearly sales targets."

• Represent the global company with a comprehensive understanding of local offerings
• Maximize sales performance by building strong relationships and insights into the needs and lifestyles of German and international customers in Frankfurt, Hamburg, Darmstadt and Münster
• Meet weekly, monthly and annual sales and activity quotas; identify sales opportunities, generate sales leads and engage in customer service, build relationships with new and existing customers
• Adjust sales techniques based on interactions and results in the field
• Review and analyze customer feedback and concerns and strategies to improve the customer experience
• Collaborate with relevant departments to improve customer practices
• Understand and identify customer behavior and needs to improve sales performance and

Key achievements: "Proven track record of exceeding annual sales targets by up to 25%, with a 20% customer base growth in key markets such as Darmstadt and Münster - demonstrating strong regional sales expertise and market development skills."

• Generate and acquire new business partners and develop prospective client bases of Professional Division (Real Estate, Education, Hospitality -Tourism, Finance-Investment, Marketing, Advertising, Telecommunication and IT - Technology, FMCG)
• Prospect, build rapport and strategic management to key persons and decision-makers through Phone, LinkedIn, Xing, Email, Networking...
• Maintain the existing clients/candidates' databases and generate new business opportunities via various outbound resources
• Handle contracting process (Term of Business Agreement) and maintain sales reports
• Build up my own market segment to perform as an entrepreneur
• Increase monthly sales revenue by more than 20% by cultivating relationship and conducting negotiations at the management level with multinational corporations
• Administrative support of sales in customer care, in the forecasting process and multinational sales projects
• Get involved in the complete recruitment process
• Head-hunting candidates for a prestigious client base (multinational companies)
• Well understand the client's job orders, recognizing significant talents to approach and recruit
• Assess each candidate's suitability for a job opening through thorough PRE-screening and fully interviewing before proposing them to clients
• Get involved in negotiating benefits, salary rates, and finalizing arrangements between clients and shortlisted candidates
• Build long-lasting business relationships with both clients and candidates whilst reaching targets

Key Achievements: "Recognized as Top Billable Consultant with successful exclusive contracts and placements in executive roles across IT, Telecommunications, Banking, Real Estate, Hospitality, and Tourism sectors."

• Build and lead an internationally oriented and diverse sales consultant team (5 agents) and telesales teams (15 agents)
• Mentor, Coach and Motivate individual sales reps with performance-oriented attitude and with a win-win and resilient mentality
• Recruit potentially multinational candidates for the international programs
• Coach junior consultants in KPI tracking and target and customer management
• Train of product requirements and sales skills
• Develop and acquire long term business relationships with client (B2B and B2C) to maximize referral and renewal opportunities
• Collaborate with marketing department for creative development of new products, sales plan, and marketing campaigns, support Marketing and PR events
• Manage social Media channels: Facebook, Chat, Hotline, Fanpage, Website

Key Achievement:"Exceeded 130% of personal KPIs from 2014 to Q3 2016 while leading a high-performing team, driving consistent placement success and operational excellence."

• Generate and qualifies Sales Leads by Telemarketing