TRIBHUVAN SHARMA
Sales & Client Services Management
Berlin
Summary
Highly motivated client services and sales professional with 8+ years of experience in managing client relationships, providing technical solutions, and driving revenue growth. Proven ability to support client onboarding, manage post-sales processes, and deliver tailored data-driven insights using CRM systems. Skilled at resolving product and service-related issues by collaborating with cross-functional teams. Holds an MBA in Marketing Management and MSc in Business Intelligence & Analytics, with PRINCE2 certification for effective project management and advanced skills in Excel and Salesforce.
Overview
8
8
years of professional experience
3
3
Certifications
2
2
Languages
3
3
Years of post-graduation education
Work History
Global Business Manager (Client Services & Sales)
NOTA AI GMBH
10.2022 - 10.2023
- Spearheaded client onboarding processes for AI/ML-based solutions, ensuring smooth integration and understanding of product features
- Managed client queries and provided product support, addressing technical issues and aligning solutions with customer needs, leveraging cross-functional collaboration
- Increased sales revenue by €200,000 and generated a pipeline of €1.8 million by managing global partnerships and delivering tailored solutions
- Implemented and optimized the use of Pipedrive CRM for efficient client management and visibility into the sales pipeline
Working Student - Analytics and Business Development
RLC GMBH
04.2022 - 07.2022
- Conducted a comprehensive profitability analysis for RLC's largest buyer using advanced Excel functions (Pivot Tables, VLOOKUP), identifying potential revenue growth of 4-6%.
- Developed a Tableau dashboard providing real-time insights into top buyers, supporting data-driven decision-making
- Created detailed onboarding documentation for RLC's B2B SaaS tool, ensuring smooth transitions for new customers and maximizing adoption
Account Manager
KASEYA
05.2021 - 09.2021
- Achieved 105% of the Q3 2021 sales target, successfully cross-selling SaaS and cybersecurity products to existing global clients
- Delivered technical support for SaaS solutions, including Cloud backup services, ensuring seamless client onboarding and resolving IT-related issues, leveraging cross-functional collaboration
- Managed a portfolio of 80 accounts, providing proactive client support and managing renewals, reducing churn to zero
- Maintained Salesforce CRM hygiene, facilitating data analysis for client management and improving customer retention strategies
Relationship Manager (TASC)
AXIS BANK
03.2020 - 12.2020
- Led client onboarding for financial services, overseeing 11 branches and achieving 135% of assigned acquisition targets
- Developed strong, trust-based relationships with clients by providing post-sales support and resolving client issues related to product usage
Sales & Client Services Manager
OPTIMIZORY TECHNOLOGIES PVT. LTD
04.2017 - 03.2020
- Achieved exceptional performance by surpassing quarterly targets consistently, delivering above 100% for 9 out of 12 quarters, with the last target at USD 50,000 per quarter while utilizing MEDDICC Sales methodology
- Managed end-to-end sales and post-sales support for clients in the US, UK, and EU, selling enterprise SaaS applications
- Provided high-level client support, addressing technical queries and assisting clients in understanding product functionalities
- Ensured client satisfaction by delivering quality post-sales services, including data exports and technical issue resolution
Sales Specialist
PHILIPS LIGHTING INDIA LTD.
01.2016 - 03.2017
- Acted as the sole representative for Philips Lighting India Ltd
- In the Coastal Andhra Pradesh Region, based in Vizag, handling a turnover exceeding INR 100 million (USD 1.25 mil)
- Delivered post-sales support to key clients, ensuring smooth installation and functionality of lighting solutions
- Managed channel partners and coordinated technical support for product-related issues, contributing to repeat business
- Utilized Salesforce CRM (SFDC) for the analysis of the sales funnel, ensuring strategic insights for decision-making and optimizing sales processes
Education
Master of Science - Business Intelligence and Analytics
GISMA Business School
Berlin, Germany 10.2021 - 10.2022
MBA - Marketing Management
International School of Business & Media
Pune, India 06.2014 - 03.2016
Skills
Client & Account Management
Client Relationship Management
Cross-functional Collaboration
Data Analysis (Advanced Excel)
CRM Systems (Salesforce, Pipedrive)
SaaS & AI/ML Solutions
Certification
Business Analytics with Excel
Toolkit
- LinkedIn Sales Navigator
- Salesforce CRM
- Pipedrive CRM
- Notion
- Power BI
- Tableau
- MS Office (Excel, PPT)
- G-Suite (Sheets, Slides)
Timeline
Global Business Manager (Client Services & Sales)
NOTA AI GMBH
10.2022 - 10.2023
Working Student - Analytics and Business Development
RLC GMBH
04.2022 - 07.2022
Master of Science - Business Intelligence and Analytics
GISMA Business School
10.2021 - 10.2022
Account Manager
KASEYA
05.2021 - 09.2021
Relationship Manager (TASC)
AXIS BANK
03.2020 - 12.2020
Sales & Client Services Manager
OPTIMIZORY TECHNOLOGIES PVT. LTD
04.2017 - 03.2020
Sales Specialist
PHILIPS LIGHTING INDIA LTD.
01.2016 - 03.2017
MBA - Marketing Management
International School of Business & Media
06.2014 - 03.2016