Tudor Filip Alexandru

Operations & Support Services Engineer – Quipu (ProCredit Group)
Delivering mission-critical IT operations and infrastructure support for an international banking group across multiple regulated entities. Operating in high-pressure, compliance-driven environments, handling escalations, complex incident resolution, and advanced support beyond standard support layers. Trusted with maintaining stability, security, and audit readiness of core systems.

Key Responsibilities & Expertise

• Enterprise endpoint and OS management (Windows 10/11, Windows Server) using SCCM and Intune for deployment, patching, and compliance
• Identity and access management with Active Directory and Azure AD (Entra ID), including GPOs, MFA, RBAC, and service accounts
• Microsoft 365 administration and troubleshooting (Exchange Online, Teams, SharePoint)
• Network troubleshooting across VPN, LAN/WAN, DNS, and DHCP
• Administration and support of line-of-business servers & Application Servers (including memoQ, Swift Secure Zone, FUDO)
• PowerShell-based automation, diagnostics, and internal tooling
• Security, access control, and audit provisioning in BaFin / Bundesbank-regulated environments
• Hardware, software, and license lifecycle management
• End-to-end audit support: device preparation, access validation, and regulatory alignment
• Contributor to local and global infrastructure and operations projects within the ProCredit Group

Technology Stack
Azure AD (Entra ID), Active Directory, Microsoft 365, Windows 10/11, Windows Server, SCCM, Intune, MBAM, PowerShell, VPN, DNS, DHCP, LAN/WAN, Microsoft Endpoint Manager, MFA, Group Policy,

Regulatory & Compliance Frameworks

Operating within EU and German banking regulations and security frameworks, including DORA, BAIT, MaRisk, GDPR, EBA ICT Guidelines, and ISO 27001–aligned audit and information security standards.