Tuncay Can
Manager Customer Support
Bad Vilbel
Summary
Accomplished Project Manager and Customer Service Manager with a proven track record at Brother International Corporation, enhancing customer satisfaction and streamlining service processes. Expert in CRM and adept at problem-solving, I've led teams to achieve significant productivity improvements. My strategic approach to project management and customer service has consistently delivered results beyond expectations.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Manager
Brother International Corporation
04.2020 - Current
- Leading a team of 11 technical support specialists for increased productivity and overall efficiency in Germany and Austria.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed strong relationships with key business partners, resulting in improved coordination and collaboration for seamless customer service delivery.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Prepared monthly reports by collecting and analyzing customer information.
- Controlled resources and assets for department activities
- Collaborated with other departments to resolve complex customer issues effectively and efficiently.
- Organized regular team meetings for open discussions about challenges faced in the workplace, fostering a collaborative atmosphere focused on continuous improvement strategies.
Project Manager Service Processes
Brother International Corporation
04.2016 - 03.2020
- Led the successful implementation of SAP C4C across multiple European offices, ensuring alignment with company requirements and business objectives.
- Established effective communication among team members
- Achieved project deadlines by coordinating with contractors
- Reported regularly to managers on progress, and technical problems.
Parts Advisor
Mercedes-Benz Perth
04.2014 - 12.2014
- Served customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Assisted customers in finding appropriate parts promptly.
Project Manager
DHL Logistics
08.2012 - 12.2012
- Spearheaded expansion of regional DHL Packstation (parcel locker) network, identifying and securing strategic locations to meet rising demand and enhance customer accessibility.
- Managed end-to-end process for new site development, including location scouting, lease negotiations
- Coordinated construction and commissioning of new Packstations, overseeing timelines, budgets, and contractor performance to ensure smooth project delivery.
- Contributed to growth and efficiency of regional network, significantly improving service coverage and customer satisfaction through targeted infrastructure expansion.
Education
Graduate Engineer - Industrial Engineering
Technische Hochschule Mittelhessen
Giessen, Germany 10.2008 - 11.2013
Skills
Customer Service
Complaint resolution
Customer Relationship Management (CRM)
Problem-Solving
Project Management
Languages
German
Bilingual or Proficient (C2)
English
Advanced (C1)
Turkish
Advanced (C1)
French
Elementary (A2)
Interests
Sports
Travelling
Timeline
Customer Service Manager
Brother International Corporation
04.2020 - Current
Project Manager Service Processes
Brother International Corporation
04.2016 - 03.2020
Parts Advisor
Mercedes-Benz Perth
04.2014 - 12.2014
Project Manager
DHL Logistics
08.2012 - 12.2012
Graduate Engineer - Industrial Engineering
Technische Hochschule Mittelhessen
10.2008 - 11.2013
Similar Profiles
Katrina McKinnieKatrina McKinnie
Senior Quality Assurance Inspector at Brother International CorporationSenior Quality Assurance Inspector at Brother International Corporation
Laura CarrollLaura Carroll
SR. Manager Customer Experience at Brother International CorporationSR. Manager Customer Experience at Brother International Corporation
Saumitra ChopadeSaumitra Chopade
Sr. Manager, IT Product Owner at Brother International CorporationSr. Manager, IT Product Owner at Brother International Corporation