Tyler Hitchens
Millsboro
Summary
Dynamic Talent Management Consultant with the United States Air Force Reserve, skilled in enhancing retention programs and career development initiatives. Proven ability in data management and customer service, ensuring compliance and supporting personnel effectively. Recognized for attention to detail and team collaboration, driving strategic human resource initiatives to strengthen workforce engagement.
Overview
11
11
years of professional experience
Work History
Talent Management Consultant
United States Air Force Reserve
Dover, DE
02.2023 - Current
- Supported the Wing Career Assistance Advisor in executing retention programs, professional development briefings, and career counseling services for over Airmen.
- Maintained and organized personnel records and tracked career development progress, ensuring accurate data entry in the Military Personnel Data System (MilPDS).
- Assisted in scheduling and facilitating Enlisted Professional Enhancement (EPE) courses, First Term Airman Courses (FTAC), and Transition Assistance Program (TAP) briefings.
- Provided guidance to Airmen on reenlistment, retraining opportunities, career progression, and education benefits such as the GI Bill and Tuition Assistance.
- Collaborated with commanders, first sergeants, and unit career advisors to identify retention trends and support strategic human resource initiatives.
- Managed logistics for career development events and ensured compliance with Air Force Instructions (AFIs) and policy guidance.
- Contributed to outreach efforts to promote Air Force Reserve career opportunities and strengthen force development awareness across the Wing
Custodian
Cape Henlopen School District
Lewes, DE
01.2020 - Current
- Cleaned and maintained all areas of the building, including offices, restrooms, and public spaces with attention to detail. Washed walls and windows; emptied wastebaskets; replaced liners.
- Disinfected surfaces using germicidal solutions and adhered to safety protocols when handling hazardous materials.
- Restocked items and updated head custodian on inventory usage and supply needs.
- Assisted with event setup and breakdown as needed.
- Checked doors daily to ensure they were locked securely.
- Performed janitorial, groundskeeping and light maintenance work to enhance appearance of property.
Customer Support Technician
United States Air Force Reserve
Dover, DE
02.2014 - Current
- Skilled in using computer programs, such as Microsoft Word and Excel, to create documents, spreadsheets and for tracking data and generating reports.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Proficient in creating Common Access Cards (CACs) for personnel, ensuring compliance with security protocols and regulatory requirements
- Mantained personnel records by actively managing the Defense Enrollment Eligibility Reporting System (DEERS), facilitating smooth enrollment processes and providing crucial support to military personnel and their families
Education
High School Diploma -
Sussex Central High School
Georgetown, DE05.2012
Skills
- Attention to Detail
- Customer Service
- Time Management
- Team Collaboration
- Remote Support
- Computer Skills
Timeline
Talent Management Consultant
United States Air Force Reserve
02.2023 - Current
Custodian
Cape Henlopen School District
01.2020 - Current
Customer Support Technician
United States Air Force Reserve
02.2014 - Current
High School Diploma -
Sussex Central High School