Tyler Lecates
Smyrna
Summary
Dynamic Area Relief Manager with a proven track record at Waffle House, excelling in team leadership and conflict resolution. Enhanced operational efficiency through effective inventory management and staff training, resulting in improved customer satisfaction. Committed to fostering a collaborative culture that boosts employee morale and engagement.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
Work History
Area Relief Manager
Waffle House
03.2018 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff to enhance service efficiency and customer satisfaction.
- Developed schedules to optimize labor resources and maintain operational flow.
- Implemented inventory management practices to reduce waste and improve cost efficiency.
- Led team meetings to address performance issues and foster a collaborative environment.
- Coordinated with suppliers to ensure timely delivery of high-quality ingredients and supplies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Line Cook
Wendy's
01.2017 - 02.2018
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen workstations for operational efficiency.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Collaborated with team members to ensure timely service during peak hours.
Education
High School Diploma -
Smyrna High School
Smyrna, DE06-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Cross-functional teamwork
- Conflict resolution
- Emergency response
- Expense tracking
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Inventory management
- Recruiting and interviewing
- Vendor management
- Problem resolution
- Adaptability and flexibility
- Computer skills
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Organizational skills
- Staff training
- Good judgment
- Active listening
- Interpersonal relations
Timeline
Area Relief Manager
Waffle House
03.2018 - Current
Line Cook
Wendy's
01.2017 - 02.2018
High School Diploma -
Smyrna High School