Tyler Olsen
Self Employed, Business Owner, Tour Leader
Oberaudorf
Summary
The Last 10 years have been focused on providing unique, authentic and professional experiences to guests travelling actively across Europe. At Backroads, I have worked with small leader teams to manage and lead week long, high end active tours. We interact individually with each guest managing expectations and answering special requests while still managing the entire group experience. We deliver memorable experiences to the individual and group simultaneously. At Adventure Bavaria my wife and I welcome guests to our guesthouses & cultural experiences, providing a unique and authentic modern Bavarian experience.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Business Owner
Adventure Bavaria UG
01.2019 - Current
- Created and sold multiple experiences in niche tourism sector
- Bought, renovated and maintain 2 short-term rental properties
- Started and manage all online presence including website, online store & social media platforms
Trip Leader
Backroads Travel
04.2015 - Current
- Lead groups on week-long, high-end cycing and hiking trips across Europe
- Assisted in training and mentoring new trip leaders
- Collaborated effectively with co-leaders to create cohesive team dynamics that enhanced trip experiences for guests.
- Adapted to unforeseen challenges or changes in itinerary seamlessly to minimize disruption for group members.
- Assisted in development of new trip itineraries, resulting in expanded range of offerings for clients.
- Managed trip logistics efficiently to ensure smooth transportation and accommodation arrangements for participants.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain high levels of client satisfaction.
Account Exectuve
Kenexa / IBM
06.2011 - 05.2013
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Qualified leads, built relationships and executed sales strategies to drive new business.
Education
Bachelor of Arts - Environmental Studies
Franklin University Switzerland
Lugano, Switzerland 04.2001 -
High School Diploma -
Windsor High School
Windsor, California USA 04.2001 -
Skills
Customer Service
Customer Relations
Relationship Building
Team Collaboration and Leadership
Public Speaking
Coaching and Mentoring
Problem-Solving
Decision-Making
Websites
Timeline
Business Owner
Adventure Bavaria UG
01.2019 - Current
Trip Leader
Backroads Travel
04.2015 - Current
Account Exectuve
Kenexa / IBM
06.2011 - 05.2013
Bachelor of Arts - Environmental Studies
Franklin University Switzerland
04.2001 -
High School Diploma -
Windsor High School
04.2001 -
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