Summary
Overview
Work History
Education
Skills
Websites
Certification
Technical Profile
Timeline
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Tyler Woods

Tyler Woods

Cyber Security / IT Systems & Support Engineer
Phoenix

Summary

Cyber Security and IT Systems Support Consultant with 15+ years of experience developing skills in system architecture, monitoring, stability, security, and troubleshooting. In-depth understanding of integrated IT systems and networks while interacting regularly with clients, documenting services and issues addressed. Successful at completing new installations, updates, and configuration of network components. Results-oriented, comfortable in fast-paced, technical environments in roles including sales, technical support, monitoring, operations, client communication and project management.

Overview

21
21
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Cybersecurity Operations Analyst III

Xantrion Inc
Remote
02.2023 - Current
  • Monitor and analyze security events.
  • Review security logs, alerts, and dashboards using SIEM systems to detect anomalies, potential breaches, or unauthorized access across client networks serving thousands of servers and users.
  • Respond to security alerts (e.g., atypical logins, high-risk users, endpoint detection) within a 15-minute window to mitigate potential threats.
  • Monitor and address device alarms (e.g., firewalls, switches, WAPs, disk space) via NCentral, ensuring timely resolution of network issues.
  • Oversee the Ask CSOC Teams channel, responding to CSOC-related inquiries.
  • Triage and route non-CSOC related issues to the appropriate resources for resolution.
  • Manage after-hours phone calls, providing resolution or escalating to the appropriate team as needed.

Network Operations Center (NOC) Support Specialist

Xantrion Inc
Remote
01.2014 - 02.2023
  • Monitored 10,000+ nodes across 100+ clients using N-Central, reducing network issues by 30% through timely resolutions for a Top-50 MSP serving thousands of users.
  • Front line support for backend server issues monitoring tens of thousands of nodes with Nable N-Central monitoring system.
  • Audited Veeam backups for 100+ clients, ensuring 99.9% data recovery success rate and compliance.
  • Built servers, upgraded applications, and conducted hardware audits.
  • Troubleshoot routers, layer 2 and 3 switches, and network firewalls.
  • Establish positive working relationships with users to quickly resolve problems.

IT Consultant and Network Administrator

Xantrion Inc
Oakland
02.2011 - 01.2014
  • On-site and remote management of all IT needs for several, 5-50 employee companies. Managing all client Servers, Workstations, and all other IT Services. Tier 1-3 level support.
  • Designed, tested, and implemented network servers, infrastructure, and software.
  • Provided coverage for a 24/7 support desk.
  • Discussed project progress with customers.
  • Responded to escalated tickets. Providing remote support ranging from new user setups, correcting server issues, setting up group policies, setting NTFS permissions, troubleshooting mail-flow issues, etc.
  • Implemented and managed operating systems and software, security best practices.
  • Managed 100% of the IT migration for office moves.
  • Regularly responded to critical issues had them resolved quickly and with urgency.

Project Manager

Liquid Designers
San Fransisco
06.2009 - 01.2011
  • Managed web development projects from US and EU based clients.
  • Managed a team of 10 web-based programmers and designers located in Argentina resulting in high-quality, low-cost web 2.0 sites and applications for customers.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Facilitate positive relations with all clients leading to future business and referrals.
  • Implement diverse strategies such as SCRUM, Agile, and incremental methodologies for project management.

Systems Administrator

Triumph Corporation
Phoenix
01.2007 - 06.2009
  • Reconfigured out of date and improperly configured network backbone.
  • Converted 4 servers to newest Windows Server 2008 operating system.
  • Replaced several old workstations and installed new servers to allow entire company to share files seamlessly through database server, increasing overall productivity.
  • Reconfigured email exchange server, antivirus software, and set up training rooms to enhance worker efficiency, and reduce downtime.

Computer Repair Technician

The Geek Squad
01.2005 - 01.2007
  • #1 Salesperson for all Geek Squad Services in Phoenix, AZ (2007)
  • Achieved exemplary customer satisfaction scores, and consistently recognized by upper management for unique technical troubleshooting skills used to rapidly resolve technical issues.
  • Imaged and prepared new computers for integration into company networks and systems.

Education

Bachelor of Science - Computer Science and Programming

DeVry University
Phoenix, AZ
02.2012

Skills

Cisco CCNA Certified

CompTIA Security

Azure / Entra ID

VMware (ESX)

Windows Server

Office365

Meraki

VEEAM

SolarWinds N-Central

ConnectWise

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Certification

Cisco CCNA

Technical Profile

  • Cisco CCNA Certified
  • CompTIA Security+
  • Azure / Entra ID
  • VMware (ESX)
  • Windows Server
  • Office365
  • Meraki
  • VEEAM
  • SolarWinds N-Central
  • ConnectWise
  • Teams
  • MDM
  • VPN
  • SQL
  • RAID / NAS
  • WSUS

Timeline

Cybersecurity Operations Analyst III

Xantrion Inc
02.2023 - Current

Network Operations Center (NOC) Support Specialist

Xantrion Inc
01.2014 - 02.2023

IT Consultant and Network Administrator

Xantrion Inc
02.2011 - 01.2014

Project Manager

Liquid Designers
06.2009 - 01.2011

Systems Administrator

Triumph Corporation
01.2007 - 06.2009

Computer Repair Technician

The Geek Squad
01.2005 - 01.2007

Bachelor of Science - Computer Science and Programming

DeVry University

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Tyler WoodsCyber Security / IT Systems & Support Engineer