Tyna Thompson
Summary
Effective at setting up as many as thirty weekly procedures for one surgeon in a busy ENT practice. Well-versed in checking coverage, obtaining authorizations and collecting payments. Attentive Surgery Scheduler familiar with ICD-10 coding, Modmed, DHIN, Gemms, and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Surgical Scheduler Coordinator
Bayhealth Medical Group
08.2024 - Current
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Mitigated risk of miscommunication between departments by proactively sharing updates on surgery schedules within the hospital network.
- Contributed to hospital efficiency by managing schedules for multiple operating rooms and surgical teams.
- Maintained a high level of organization in managing appointment calendars for multiple surgeons simultaneously without compromising accuracy or efficiency.
- Collaborated with insurance providers to obtain necessary authorizations for scheduled surgeries, minimizing delays or cancellations due to coverage issues.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Collaborated with physicians, midwives, and the women's department to efficiently schedule inductions.
- Arranged new OB appointments for pregnancy confirmation.
- Scheduled first trimester ultrasounds before patients' departure.
- Matched CPT codes with accurate diagnoses to ensure correct reimbursement.
- Facilitated the release of surgical case requests to the OR, streamlining patient scheduling processes.
Surgical Coordinator
Cape Medical Group
03.2023 - 07.2024
- Coordinated with 4 facilities to set up surgeries for ENT procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Verified insurance coverage and obtained pre-authorizations.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Coordinated with facilities to set up surgeries for 4 Surgery Centers for ENT physician
Physician Communicator
Cardiovascular Consultants Of Southern Delaware
07.2021 - 06.2022
- Communicate for 2 physicians and 1 nurse practitioner
- Responsible for faxing over referrals and correspondence to other physicians
- Collaborated with consulting physicians regarding care of patients.
- Supervised physicians, mid-level practitioners and other health care providers and coordinated work.
- Fax or escribe medication renewals
- Obtain authorization for medication that require pre-authorizations
- Responsible for putting in messages to correct physicians
- Responsible for calling patients back to advise of physicians orders
- Communicate with patient and/or families to provide necessary instructions and information while maintaining confidentiality with accordance to local/federal laws/statues
- Performed all other necessary duties within scope, to include coverage in other departments.
Billing Specialist- Float
Cardiovascular Consultants Of Southern Delaware
03.2020 - 07.2021
- Supports billing with daily duties and operations during pandemic and short staffing for 2 practices with 7 physicians
- Actively worked aged A/R and follow up on outstanding claims
- Correct and adjust claims for proper payment and management of outstanding A/R
- Monitored and Managed supplies
- Manually entered daily charges for EKGs and in-office testing
- Managed daily batch of payments ensuring reconciliation with accountant.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Authorization/Referral Coordinator
Cardiovascular Consultants Of Southern Delaware
10.2015 - 07.2021
- Established guidelines for proper notification of updated schedules requiring insurance clearance
- Reviewed and sought updates for appropriate diagnosis codes and insurance requirements for testing
- Identified scheduling and testing diagnosis errors and implemented educational support to staff
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Responded to over 50 of patient inquiries to offer timely updates regarding referral status.
- Responsible for insurance verification of all patients scheduled within 2 facility practice using multiple platforms
- Responsible for obtaining and reviewing all required authorizations and referrals for internal operations and outside orders.
- Processed referral requests from patients, doctors and other health care professionals.
Hospital Scheduler
Cardiovascular Consultants Of Southern Delaware
01.2015 - 07.2021
- Procedure scheduling of 7 provider specialty medical practice
- Responsible for obtaining and reviewing pre-procedural requirements
- Obtains authorization and referral information as required from insurance companies
- Maintain active knowledge of up to date ICD-10 and CPT information for required tasks
- Working knowledge of hospital department operations and requirements
- Communicate with physicians and facility to ensure timely availability of scheduling
- Communicate with patient and/or families to provide necessary procedural instructions and information while maintaining confidentiality with accordance to local/federal laws/statues
- Performed all other necessary duties within scope, to include coverage in other departments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Coordinated with facilities to set up surgeries for 7 Cardiologist.
Medical Assistant
Cardiovascular Consultants Of Southern Delaware
09.2009 - 10.2015
- Sanitized, restocked, and organized 8 exam rooms, 2 EKG machines and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
Front Desk Receptionist
Cardiovascular Consultants Of Southern Delaware
02.2008 - 09.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and check out for 50 or more patients daily.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected co-payments, processed transactions and updated relevant records.
- Welcomed patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Trained new team members on company procedures, customer service and issue resolution.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained cash box for patient co-payments
- Daily count of cash box at end of day.
Medical Records Specialist
Cardiovascular Consultants Of Southern Delaware
05.2006 - 02.2008
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Kept accurate log of requests for medical information and records.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Managed electronic medical records for over 1000 of patients.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Transferred all paper charts to electronic charts.
- Followed HIPAA regulations for shedding of patient information.
- Tracked and monitored requests for medical records release.
- Processed and tracked requests for medical records from external organizations.
- Scanned and uploaded medical records into electronic medical records system.
Education
High School Diploma -
Sussex Central High School
06.1999
Skills
- Hospitality
- Coding and Billing
- Time Management
- Adaptability
- Self-Motivated
- Multitasking
- Work Ethic
- EMR
- EMR Updating
- Data Entry
- HIPAA Compliance
- Calendar and Appointment Management
- Staff Leadership
- Problem-Solving
- Computer Proficiency
Languages
English
Education
Georgetown, DE
References
Additional References/ Letters of Recommendation available upon request.
Timeline
Surgical Scheduler Coordinator
Bayhealth Medical Group
08.2024 - Current
Surgical Coordinator
Cape Medical Group
03.2023 - 07.2024
Physician Communicator
Cardiovascular Consultants Of Southern Delaware
07.2021 - 06.2022
Billing Specialist- Float
Cardiovascular Consultants Of Southern Delaware
03.2020 - 07.2021
Authorization/Referral Coordinator
Cardiovascular Consultants Of Southern Delaware
10.2015 - 07.2021
Hospital Scheduler
Cardiovascular Consultants Of Southern Delaware
01.2015 - 07.2021
Medical Assistant
Cardiovascular Consultants Of Southern Delaware
09.2009 - 10.2015
Front Desk Receptionist
Cardiovascular Consultants Of Southern Delaware
02.2008 - 09.2009
Medical Records Specialist
Cardiovascular Consultants Of Southern Delaware
05.2006 - 02.2008
High School Diploma -
Sussex Central High School
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