Tyrell Anderson
Operations
Berlin
Summary
Experienced professional with 15+ years of expertise in managing office operations. Skilled in cultivating and sustaining valuable relationships to ensure optimal quality and efficiency in workplace management. Demonstrated success in leading diverse teams, overseeing logistics, and implementing efficient administrative processes to drive organizational success.
Overview
18
18
years of professional experience
2011
2011
years of post-secondary education
2
2
Languages
Work History
Office and Events Manager
Cherry Ventures
11.2023 - Current
- Coordinate florists, photographers, and musicians for events.
- Manage administrative logistics of events planning, event booking, and event promotions.
- Utilize job-related software to create standard guidelines, calendars and budgets for each event.
- Analyze event costs to identify areas of improvement and cost savings for office ops and events
- Developed and distributed event surveys to gather feedback and assess needs of workplace
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Implement protocols and procedures to effectively manage functionality of office and events
- Maintenance of first-aid team for Berlin
- Uphold standards of all devices and safety in Berlin office per German law/ DGUV Vorschriften (Regulations) and workplace ordinance
Director
Grand Hostel Berlin
05.2023 - 10.2023
- Managed operations, maintenance and improvement of properties.
- Supervised 50rooms and facilities and staff of 16 employees.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Inspected grounds and facilities to identify necessary repairs.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Developed and implemented marketing strategies to promote hotel services.
Guest Services Manager
JW Marriott Berlin
08.2022 - 04.2023
- Managed 6 team members to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations.
- Led weekly team meetings to communicate upcoming promotions and current metrics.
- Created and delivered effective training materials and courses.
- Attended to customer needs, responding to questions, complaints and escalations.
- Monitored staff training, scheduling and shift changes.
- Led cross-training for Front Office
- Set up Salesforce CRM for Guest Services use
Office Manager
Dr. Sasse / Salesforce GmbH
07.2020 - 07.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Established team priorities, maintained schedules and monitored performance
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Defined clear targets and objectives and communicated to other team members
- Developed detailed plans based on broad guidance and direction
- Evaluated employee performance and conveyed constructive feedback to improve skills, i.e. cleaning team, 2 office assistants
- Used Salesforce CRM in assisting all employees and guests. Optimized in tandem with Salesforce developers
Supervisor
EasyHotel
05.2019 - 04.2020
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
Intern
Walmart Inc.
05.2007 - 11.2007
Education
Business Administration -
Austin College
Advanced Plan -
Denison High School
Skills
Gründlichkeit
Team leadership and supervision
Vendor management
Budget management
Event technology
Event staff management
Transportation and logistics coordination
Customer service-driven
Event planning
Organizational skills
Creativity and adaptability
Microsoft office
Hobbies and Interests
- Gardening
- Fitness/ Running
- Reading- fiction, autobiographies
- Music
Internship
Walmart Inc., Sherman, Texas, Michelle Gordon, 05/01/07, 11/30/07
Software
Zoom
Microsoft 365
Canva
Personio
Plants, Music, Travel
While I don't have the greenest thumb, music and being around plants are calming and provide a balance.
Timeline
Office and Events Manager
Cherry Ventures
11.2023 - Current
Director
Grand Hostel Berlin
05.2023 - 10.2023
Guest Services Manager
JW Marriott Berlin
08.2022 - 04.2023
Office Manager
Dr. Sasse / Salesforce GmbH
07.2020 - 07.2022
Supervisor
EasyHotel
05.2019 - 04.2020
Intern
Walmart Inc.
05.2007 - 11.2007
Advanced Plan -
Denison High School
Business Administration -
Austin College