Tyshawn Hicks
Millsboro
Summary
With a proven track record at All Around Contracting LLC, I excel in driving operational efficiency and customer satisfaction. My expertise in construction project management and exceptional relationship-building skills have consistently enhanced business growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to succeed and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Owner
All Around Contracting LLC
05.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
CDL Driver/ Construction Worker
Carrow Construction
02.2020 - 05.2021
- Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
- Navigated various weather conditions safely while maintaining schedule adherence for time-sensitive deliveries.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
Commercial Truck Driver
Atlantic Concrete
09.2019 - 05.2021
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Provided reliable transportation of goods over long distances by maintaining a clean driving record and adhering to company guidelines for rest breaks, hours of service, or other relevant factors within the industry.
- Assisted with loading and unloading of cargo when necessary, using proper equipment and techniques to maintain safety standards at all times.
- Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
Crew Leader
Snap Contracting LLC
03.2016 - 06.2018
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
Customer Service Representative
Sitel
07.2014 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Sussex Central Highschool
Georgetown, DE05.2014
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Machinery operation
- Strong work ethic
- Problem-solving
- Computer skills
- Active listening
- Critical thinking
- Call center experience
- Professional telephone demeanor
- Follow-up skills
- Site planning
- Drywall installation
- Bricklaying techniques
- Framing techniques
- Insulation installation
- Concrete mixing
- Safety regulations
- Landscaping design
- Window installation
- Foundation construction
- Construction project management
- Budgeting and cost control
- Problem-solving abilities
- Time management
Languages
Spanish
Limited Working
Timeline
Owner
All Around Contracting LLC
05.2021 - Current
CDL Driver/ Construction Worker
Carrow Construction
02.2020 - 05.2021
Commercial Truck Driver
Atlantic Concrete
09.2019 - 05.2021
Crew Leader
Snap Contracting LLC
03.2016 - 06.2018
Customer Service Representative
Sitel
07.2014 - 03.2016
High School Diploma -
Sussex Central Highschool
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