Tyson Battles Jr

Receptionist with over 4 years experience working in both the public and private sectors. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated, and proficient with computers.

• First Aid Certification, 03/01/21, Present
• Certified Medical Assistant
• -Transportation worker identification credential (TWIC)

• Customer Focus & Orientation, Highly Proficient, 11/01/22, Responding to customer situations with sensitivity.
• Customer Focus & Orientation, Proficient, 10/01/22, Responding to customer situations with sensitivity.
• Call Center Customer Service, Highly Proficient, 07/01/22, Applying customer service skills in a call center setting.
• Call Center Customer Service, Highly Proficient, 07/01/22, Measures a candidate's ability to demonstrate customer service skills in a call center setting.
• Verbal Communication, Highly Proficient, 06/01/22, Speaking clearly, correctly, and concisely
• Sales Skills: Influence & Negotiation, Proficient, 06/01/22, Using influence and negotiation techniques to engage with and persuade customers.
• Receptionist, Proficient, 12/01/22, Using basic scheduling, attention to detail, and organizational skills in an office setting.
• Written Communication, Familiar, 06/01/22, Measures a candidate's ability to convey written information using proper grammar rules.
• Customer Service Skills, Familiar, 06/01/22, Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
• Basic Computer Skills: PC, Familiar, 06/01/22, Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.