Uganda Sumner
Dover
Summary
Dynamic Case Manager with extensive experience in developing personalized care plans and conducting client assessments in fast-paced environments. Proficient in problem-solving, conflict resolution, and documentation compliance, with a strong ability to collaborate with multidisciplinary teams to enhance service delivery. Committed to leveraging organizational and communication skills for impactful work in Behavioral Health settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Case Manager
Psychotherapeutic Services Inc.
03.2025 - Current
- Developed personalized care plans addressing clients' mental health needs.
- Ensured comprehensive care through collaboration with multidisciplinary teams.
- Conducted assessments to identify appropriate treatment plans for clients.
- Documented client progress and interventions accurately and thoroughly.
- Implemented effective de-escalation techniques during crisis intervention.
Therapeutic Support for Families
Mental Edge Counseling
11.2024 - 05.2025
- Demonstrated reliability and ownership in all assigned responsibilities.
- Thrived in high-pressure environments, delivering results consistently.
- Fostered teamwork through collaboration and effective communication skills.
- Optimized time management to ensure timely completion of tasks.
- Adapted swiftly to new challenges, demonstrating quick learning abilities.
- Communicated effectively both verbally and in writing across teams.
Agency Director
Always Best Care
10.2023 - 08.2024
- Enhanced service quality through effective staff recruitment and training.
- Ensured compliance by conducting regular quality assurance audits.
- Aligned operational budgets with financial goals to optimize resource allocation.
- Developed partnerships with healthcare providers to expand service offerings and referrals.
- Optimized caregiver assignments, reducing client wait times through streamlined scheduling processes.
Education
Bachelor of Science - Behavioral Sciences
Wilmington University
New Castle, DE08-2012
Associate of Science - Criminal Justice
Delaware Technical Community College
DE05-2011
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Documentation and reporting
- Conflict resolution
Certification
Community Health Worker
Timeline
Case Manager
Psychotherapeutic Services Inc.
03.2025 - Current
Therapeutic Support for Families
Mental Edge Counseling
11.2024 - 05.2025
Agency Director
Always Best Care
10.2023 - 08.2024
Bachelor of Science - Behavioral Sciences
Wilmington University
Associate of Science - Criminal Justice
Delaware Technical Community College