Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Uhunoma Osawaru

Uhunoma Osawaru

Customer Service Management
Benin City, Edo State Nigeria

Summary

Dynamic Sales Manager with a proven track record at Great line Oil & Gas, adept at empowering high-performing teams and driving sales operations. Skilled in territory management and relationship building, I excel in achieving sales quotas while fostering a collaborative environment. Committed to excellence in sales processes and effective communication.

Overview

9
9
years of professional experience
1
1
Certification
1
1
Language

Work History

Sales Manager

Car Dealership
Benin City
01.2021 - Current
  • Sales manager is responsible for supervising and motivating sale people and promoting and encouraging strategies to sell cars. Manager duties, such as organizing schedules, training, interviewing, hire and setting goals.
  • 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Gas Station Manager

Great-line Oil & Gas
Benin City
02.2016 - 07.2020

Station manager, I supervise employees which entails training new workers and creating the work schedule. I am also responsible for managing sales and making sure employees are meeting sales quotas

  • Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Maintained accurate financial records, enabling timely reporting and informed decision making.
  • Managed inventory levels to minimize waste and ensure product availability, improving operational efficiency.
  • Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
  • Coordinated routine maintenance tasks, ensuring uninterrupted operations at the station.
  • Enhanced customer loyalty and store reputation by implementing customer feedback system, addressing concerns promptly.
  • Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
  • Boosted employee morale by fostering a supportive work culture and recognizing outstanding performance regularly.
  • Implemented safety procedures to ensure a safe working environment for employees and customers.
  • Conducted monthly financial audits to identify and rectify discrepancies, ensuring accuracy in financial reporting.
  • Improved fuel storage safety standards, ensuring compliance with environmental regulations and reducing risk of fines.

Education

Fishery/Cattle

I.O. FARM TRAINING INSTITUTE
Benin City, Edo State, Nigeria
07.2012 - 07.2012

West African Examination Council -

Heritage International College
Benin City, Edo State, Nigeria
06.2004

Skills

Decisive

Certification

Aquaculture

Timeline

Sales Manager

Car Dealership
01.2021 - Current

Gas Station Manager

Great-line Oil & Gas
02.2016 - 07.2020

Fishery/Cattle

I.O. FARM TRAINING INSTITUTE
07.2012 - 07.2012

Aquaculture

03-2012

West African Examination Council -

Heritage International College
Uhunoma Osawaru Customer Service Management