Urszula Gogolewska- Falecka

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.

• Used sound judgment and available resources to make well-informed decisions for case approval or denial.
• Analyzed, researched and resolved payment claims within required timeframes.
• Resolving disputes regarding order returns and product authenticity

Support via chat and email channels for 14 countries including Germany and Switzerland.

Explained products's benefits and value, engaging customers in new stock to drive benefits.

Provided helpful, attentativ sales support to generate positive customer feedback.