Usman Ayoub Mughal
IT Support Specialist
Munich
Summary
Summary
I have almost 6 year of experience with objective of “Seeking a fulfilling position that offers growth opportunities and allows me to utilize my leadership skills and experience to cater all IT needs. As an IT and D&W Specialist, I provide more comfortable working space with today's latest technology. In ITIL perspective, I cocreate the value according to vision of our company.
Technical Skills
• Microsoft 2016, Google Admin Console, Linux & Network servers.
• Microsoft Exchange & Admin centor, LDAP, Azure, Intune, ABM, Jamf.
• Firewall, L3 Switch & router, Cisco Meraki, SharePoint, Microsoft Teams .
• Management of Veeam Cloud, Virtualization, Dell Servers.
• Handsome expertise in ITSM, JIRA, SQL, Zendesk and slack.
• Operating Systems: Windows 10/11, MAC and Linux.
• Network Skills: WLAN, LAN, WAN, Routing and Switching.
• End-User Devices (Macbook /Laptop / Mobile Phone / Desk Phones / Printer / Access Points).
Overview
6
6
years of professional experience
3
3
Certifications
2
2
Languages
Work History
IT Support Specialist
Munich Re GmbH
09.2021 - Current
As a IT Support Specialist performed the following key responsibilities.
• Managment of AD, Microsoft Exchange server & admin centor, SharePoint,Teams.
• Managment of MDM solutions Intune, Autopilot, ABM and Jamf server.
• Administration of a heterogeneous client infrastructure (Windows, Apple, Linux).
• Management of IT Hardwares, licenses and audit reports.
• On-boarding and off-boarding of employees remotely as well.
• Providing support to Vendor with on-going IT activity, Printer, WIFI and events.
• Responsible of documentation for on going IT processes.
• Providing IT support to 150+ internal users across 11 offices
• Administering/managing/creation of user accounts and permissions
• Administration of OS (Windows, Apple, Linux).
• Administration of AP, OKI & Brother & HP Printer,
• Responible of emails, calls and live chat regarding technical malfunctions and issues.
• Helped customers set up new systems, applications and software.
• Cabling, Labelling copper and fiber cables.
• Responsible for health checks of the company devices
IT Support Engineer
Freelancer
07.2018 - 09.2021
As a Support Engineer performed the following key responsibilities.
• Support end-user software customers via phone and ticketing system.
• Working as a Vendor to support IT task to Colleges, Hospitals and Offices.
• Troubleshoot, research, and resolve technical issues.
• Replicate customer issues in a virtual test environment.
• Installation of software and hardware in LAN environment.
• Installation and maintenance of AD in Microsoft Server 2012.
• Complaint and Escalation handling.
Education
Master of Science - Master in Computer Science
Universität Rostock
Rostock, Germany 04.2001 -
Bachelor of Science - Bachelor’s Degree, Computer
University of Gujrat
Gujrat 04.2001 -
Certification
CCNA
Timeline
IT Support Specialist
Munich Re GmbH
09.2021 - Current
Class B Driver License
06-2021
Telc Deutsch B2+ Beruf
12-2018
IT Support Engineer
Freelancer
07.2018 - 09.2021
CCNA
07-2016
Master of Science - Master in Computer Science
Universität Rostock
04.2001 -
Bachelor of Science - Bachelor’s Degree, Computer
University of Gujrat
04.2001 -
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