Summary
Overview
Work History
Education
Skills
Timeline
Generic

Uzair Ahmed

Aldershot

Summary

Highly skilled and confident customer complaints advisor with a strong aptitude for effective people management and leadership. Serves as a Subject Matter Expert, offering strategic insights and expertise on company policies and procedures. A dynamic and engaging communicator, adept at balancing precision, performance, empathy, and support for colleagues. Excels in understanding client needs and delivering timely resolutions to complex issues, ensuring exceptional service and driving sales success. Focused on resolving challenging customer concerns with innovative solutions and achieving positive outcomes. Committed to surpassing targets, exceeding expectations, and contributing to the company’s growth while striving for excellence.

Overview

6
6
years of professional experience

Work History

Sales Support Executive

BMW Group
01.2025 - Current

Thriving in a dynamic and fast-paced environment by proactively pursuing leads to drive sales of automobiles and related products. Utilizing exceptional communication and sales skills to consistently surpass daily targets and overcome challenges, while maintaining a strong focus on achieving monthly performance goals.

  • Improved sales team productivity, coordinating schedules and appointments for potential clients.
  • Contributed to revenue growth by identifying opportunities for upselling or cross-selling products services.
  • Increased efficiency in sales operations, maintaining accurate records of contracts, proposals, and invoices.
  • Expedited contract negotiations by liaising with legal departments to ensure compliance with company policies.
  • Enhanced customer retention rates, implementing follow-up strategies after-sales transactions were completed.
  • Streamlined sales processes with effective implementation of CRM software for better data management.
  • Facilitated smooth communication between sales executives and clients, ensuring timely responses to queries.
  • Boosted sales performance by providing efficient administrative support to the sales team.
  • Developed strong client relationships through prompt communication and excellent service quality.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Attended 4 retailer and distributor product and sales training events to consistently increase product knowledge.

Hotel Manager

Premier INN
Hamphire
04.2021 - 07.2024
  • Joined the company as Night Team Member- May 2021
  • Key Achievements: Achieving 85% of my KPI's last Business Year
  • Signed off as fully effective on completing sole decisions and interviews
  • Assisting in training new starters by holding coaching and feedback sessions
  • Building effective relationships with other departments within Whitbread PLC Company
  • Awarded best young Manager of last Business year in my region
  • Carrying out all tasks in accordance to company policies and policies provided to us by Government.
  • Effectively organizing daily appointments, welcoming customers, setting expectations, explaining the process, putting customers at ease and handling queries, including complaints
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.

Sales Executive

Town & Country Cars
03.2020 - 04.2021
  • Dealing with customers on a daily basis, going above and beyond customers' expectations as I conduct in-selling them their desire vehicle and communicate my findings via telephone, email and social media
  • This involves a high level of communication and sales skills too close the sale with the customers
  • While working with the team of 5
  • Key Achievements: Proficiently sold a wide range of vehicles; recognized as the most developing sales generator after the six month review within the company
  • Developed tools to track personal sales opportunities, potential deals, and finished contracts
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Arrange special orders for customers by documenting preferences, researching other dealers, and deliver 100% on all expectations, securing a 94% customer satisfaction rating
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Exceeding all monthly targets by a minimum of 15% in the last 9 months of my employment
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.

Life Insurance Advisor

Life Insurance LTD
01.2019 - 03.2020
  • Working in hostile environment of chasing leads on daily basis to upsell life insurance
  • Making over 200 phone calls to customers, who have been looking at life Insurance through online portal or calling us direct
  • Applying Excellent communication and sales skills to overcome the target and challenges presented to myself on a daily basis, while keeping in mind the monthly achievements as well
  • Key Achievements: Developed and implemented successful sales strategies that resulted in consistent growth in sales
  • Maintained a consistent high customer service rating and customer satisfaction
  • Developed relationships with potential clients to increase sales opportunities
  • Provided comprehensive life insurance plans and advice to clients

Education

Btec Level 3 - Business, IT

Allhallows Catholic Sixth Form
Farnham, Surrey
01.2019

GCSE - Maths, English, Business, Social Study, IT

Connaught School
Aldershot, Hampshire
01.2017

Skills

  • Customer relationship development
  • Training and supervision
  • Collaboration with senior staff
  • Regulatory compliance
  • Problem-solving
  • Client management
  • Data analysis
  • Organizational skills
  • Analytical problem solving
  • Subject Matter Expert
  • Statistical analysis
  • Adaptability
  • Sales expertise
  • Communication skills
  • Customer Service
  • Drive
  • Competitive analysis research
  • Sales strategy development
  • Time management
  • Attention to detail

Timeline

Sales Support Executive

BMW Group
01.2025 - Current

Hotel Manager

Premier INN
04.2021 - 07.2024

Sales Executive

Town & Country Cars
03.2020 - 04.2021

Life Insurance Advisor

Life Insurance LTD
01.2019 - 03.2020

Btec Level 3 - Business, IT

Allhallows Catholic Sixth Form

GCSE - Maths, English, Business, Social Study, IT

Connaught School
Uzair Ahmed