MS Office
Vadys Thierry Lieutcheu Tientcheu
Supply Chain Management
Gelsenkirchen
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2025
2025
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Customer Service Representative
FedEx Express Deutschland GmbH
1 2022 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Assistant Manager
FDL Osterlehner
02.2021 - 12.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Commissioner
DHL
11.2020 - 01.2021
- Used logistic strategies to promote exceptional customer service and create positive environment for employees and clients.
- Launched quality assurance practices for each phase of development
- Developed and administered project budgets.
- Maintained store equipment, printers and fax machines.
Customer Service Representative
Comvendo GmbH
02.2019 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Provided information regarding charge accounts and loyalty programs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Master Of Business Administration - Supply Chain Management
Universidad Internacional Isabel 1 De Castilla
Burgos10.2024
Master of Science - International Relations
University of East London
East London 04.2001 -
MBA - Business Management
Edu Effective Business School
Prague-Czech Republik 01.2021 - 10.2021
Master of Arts - International Studies
The University of Douala
Douala-Cameroon 10.2013 - 10.2014
Bachelor of Arts - Political Science
University of Douala
Douala 04.2001 -
Skills
Inbound and outbound calling
Customer support
Sales expertise
Complaint resolution
Cross-functional team collaboration
Shipping procedures understanding
Service standard compliance
Software
Power Point
Excel
Certification
Level 7 Diploma in Project Management
Timeline
Level 7 Diploma in Project Management
09-2024
Level 7 Diploma in Leadership and Management, Inspire London College, 2021
09-2021
Assistant Manager
FDL Osterlehner
02.2021 - 12.2021
MBA - Business Management
Edu Effective Business School
01.2021 - 10.2021
Commissioner
DHL
11.2020 - 01.2021
Diploma in Public Relations (PR), Alison, 2019
08-2019
Diploma in Human Resources (HR), Alison, 2019
08-2019
Customer Service Representative
Comvendo GmbH
02.2019 - 10.2020
Master of Arts - International Studies
The University of Douala
10.2013 - 10.2014
Master of Science - International Relations
University of East London
04.2001 -
Bachelor of Arts - Political Science
University of Douala
04.2001 -
Customer Service Representative
FedEx Express Deutschland GmbH
1 2022 - Current
Master Of Business Administration - Supply Chain Management
Universidad Internacional Isabel 1 De Castilla
Similar Profiles
Patrick SteinerPatrick Steiner
Director Solution Engineers Central EMEA at VMware Tanzu Deutschland, former Pivotal Software Deutschland GmbHDirector Solution Engineers Central EMEA at VMware Tanzu Deutschland, former Pivotal Software Deutschland GmbH
Vanessa KatteVanessa Katte
Learning Consultant & Coach Pool Manager at GP Strategies Deutschland GmbHLearning Consultant & Coach Pool Manager at GP Strategies Deutschland GmbH
Andrei DanulescuAndrei Danulescu
Cargo Operations Agent at GiGroup Deutschland GmbHCargo Operations Agent at GiGroup Deutschland GmbH