Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
Generic

Valentine Ezeudu

Frankfurt

Summary

Talented Technical Support Representative with over 3 years experience and a gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Support Specialist On-site Consultant

European Insurance and Pensions Authority
08.2023 - Current
  • Provided Tier 1 and Tier 2 level support both on-site and with remote tools.
  • Participated in writing documentation on confluence and committed to regularly update outdated ones
  • Set up laptops, mobile phones and workstation for new employees
  • Provided support for windows, mac-OS, Linux, Microsoft office Tools (Excel, Outlook, Word, and PowerPoint)
  • Troubleshooting software and hardware issues for end users
  • Recorded tracked and maintained IT asset inventory in the assets management system.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Created user accounts and assigned permissions.

IT Support Specialist

KPIT Technologies
01.2023 - 08.2023
  • Provided Tier 1 IT support to non-technical internal users.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Delivered both onsite and remote technical support for 600 employees.
  • Created user accounts and assigned permissions.
  • Diagnosed and troubleshot hardware, software and network issues.

Junior IT Support Specialist (Work Student)

INFARM
09.2020 - 12.2022
  • Received and processed hardware and software into inventory management system
  • Provided documentation on troubleshooting of technical processes to support desk staff
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Helped streamline repair processes and update procedures for support action consistency.

Education

Master of Arts - Media

Goethe University Frankfurt
Frankfurt Am Main, Germany

Bachelor of Arts - Theatre Arts

Nnamdi Azikiwe University
Awka, Nigeria

Skills

  • Service Now (SNOW)
  • Active Directory
  • Azure
  • Incident Management
  • Microsoft Intune
  • Mobile Device Management
  • Instruction and training
  • Operating system management
  • Network Administration
  • Software Installation
  • Asset Management
  • Remote Support

Personal Information

Title: IT Support Specialist

Certification

Google IT Support Certificate

December 2021

IT Support & Service desk Crash

November 2021

CompTIA A Core 1 2201101 5 Troubleshooting Hardware and Networking

December 2022

Customer Service Problem Solving and Troubleshooting

February 2022

Learning Jira Software

December 2022

Troubleshooting Common PC Issues for Users

December 2022

asiptiny

Languages

English
Bilingual or Proficient (C2)
German
Elementary (A2)

Timeline

IT Support Specialist On-site Consultant

European Insurance and Pensions Authority
08.2023 - Current

IT Support Specialist

KPIT Technologies
01.2023 - 08.2023

Junior IT Support Specialist (Work Student)

INFARM
09.2020 - 12.2022

Master of Arts - Media

Goethe University Frankfurt

Bachelor of Arts - Theatre Arts

Nnamdi Azikiwe University

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Valentine Ezeudu