Valentyn Rybin

• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Answered questions about store policies and addressed customer concerns.
• Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
• Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

• Provided day-to-day support to Ukrainian refugee children, helping them navigate and adapt to their new school environment in Germany.

• Acted as a liaison between teachers and students by translating lecture content from German to Ukrainian, ensuring students understood the curriculum.

• Assisted in clarifying academic material and explaining key concepts in various subjects, enabling students to keep pace with the educational requirements.

• Offered emotional and practical support to students as they adjusted to life in a new country, helping them cope with challenges arising from language barriers, cultural differences, and the psychological impact of the war.

• Worked closely with teachers and school staff to foster an inclusive and supportive learning environment for refugee students.

• Facilitated integration into school activities by encouraging participation in classroom discussions, extracurricular activities, and social interactions with peers.

• Played a vital role in helping students overcome language obstacles, ultimately boosting their confidence and academic performance.