Valeria Cunico
Partner Success Manager
Berlin
Summary
As an Account Manager, I thrive on building meaningful connections with partners and helping them achieve their goals. My passion lies in crafting solutions and fostering strong collaboration within teams to ensure our partners' satisfaction aligns seamlessly with the company's overarching goals.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Partner Success Manager
HomeToGo
10.2023 - Current
- Responsible for overseeing the performance and growth of 120 ca. vacation rental property managers in the DACH region;
- Optimizing revenue by negotiating commissions and recommending key metrics changes for better conversion;
- Acquiring high quality inventory in determined business pivotal geographical areas;
- Maintaining up-to-date knowledge of industry trends and legislative changes impacting partners' businesses or industries.
Onboarding Manager
HomeToGo
08.2021 - 10.2024
- Managed the onboarding of 500+ DACH and South European vacation rental providers in +50 different domains;
- Planned and defined which top-tier accounts to focus on by organizing, analyzing and retrieving inventory and revenue data;
- Investigated API related technical issues.
Customer Service Representative
SellerX
12.2020 - 08.2021
- Improved communication between departments by focusing on problem-solving strategies for common issues affecting customers'' experiences;
- Met customer call guidelines for service levels, handle time and productivity;
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
M.D. - Foreign Languages For International Cooperation
University of Padua
Padua 04.2001 -
J.D. - Foreign Languages And Cultures
Cá Foscari
Venice 04.2001 -
Skills
Building Trust and Relationships
Task Prioritization
Strategic Planning
Industry Expertise
Teamwork and Collaboration
Settlement Negotiation
Timeline
Partner Success Manager
HomeToGo
10.2023 - Current
Onboarding Manager
HomeToGo
08.2021 - 10.2024
Customer Service Representative
SellerX
12.2020 - 08.2021
M.D. - Foreign Languages For International Cooperation
University of Padua
04.2001 -
J.D. - Foreign Languages And Cultures
Cá Foscari
04.2001 -
Similar Profiles
Gurcan GumusGurcan Gumus
Product Owner, Salesforce & CX at Hometogo GmbHProduct Owner, Salesforce & CX at Hometogo GmbH
Shotaro MiyazakiShotaro Miyazaki
Risk Specialist at AWS, Amazon Web ServicesRisk Specialist at AWS, Amazon Web Services
Jayesh JhaJayesh Jha
Full Time Internship at Mahajan & Aibara Chartered Accountants LLPFull Time Internship at Mahajan & Aibara Chartered Accountants LLP