Valeria Elizabeth Guzman Montoya
Summary
Dynamic Digital Marketing Specialist with a proven track record at EMAYA Services, adept at optimizing campaigns and enhancing conversion rates. Skilled in social media marketing and data analytics, I excel in high-pressure environments, driving successful outcomes through strategic planning and effective communication. Committed to delivering impactful results and fostering brand loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Marketing Specialist
EMAYA Services
02.2022 - 02.2023
- Planned and executed digital marketing campaigns across multiple social media platforms.
- Created and managed written and visual content for marketing initiatives.
- Optimized marketing budgets to enhance performance and conversion rates.
- Led Quality Assurance, monitoring and improving key metrics to meet established quality standards.
Recruiter
NEBO BPO
01.2021 - 12.2021
- Conducted talent recruitment through social media platforms like YouTube, Instagram, and Facebook.
- Promoted company services and information to attract candidates worldwide.
- Managed company data using CRM software to optimize recruitment processes.
Event Coordinator
Unique Gift
02.2017 - 08.2018
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Customer Service Representative
Teleperformance
04.2016 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master’s in Customs Administration - Customs Administration
University of International Business And Economics
Beijing, China06-2025
Bachelor’s in Business Administration - Business Administration
University of International Business And Economics
Beijing, China06-2023
Skills
- Social media marketing
- Digital marketing
- SEO
- Detail-oriented
- Google analytics
- Data analytics
- Campaign management
- CRM management
Certification
- Fundamentals of Digital Marketing, Google Digital Garage (2022)
- Programmatic Certification, Media Math (2022)
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Digital Marketing Specialist
EMAYA Services
02.2022 - 02.2023
Recruiter
NEBO BPO
01.2021 - 12.2021
Event Coordinator
Unique Gift
02.2017 - 08.2018
Customer Service Representative
Teleperformance
04.2016 - 01.2017
Master’s in Customs Administration - Customs Administration
University of International Business And Economics
Bachelor’s in Business Administration - Business Administration
University of International Business And Economics
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