Summary
Overview
Work History
Education
Skills
play music, watch movies and travel
Languages
Timeline
Generic
Valsalan Kakkadan

Valsalan Kakkadan

Zeughof Str 23, Berlin,BE

Summary

Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.

Overview

20
20
years of professional experience

Work History

Hotel Front Desk Supervisor

Aces Srl
05.2021 - 09.2023
  • Collected room deposits, fees, and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.

Operator

E Blue Srl
11.2019 - 10.2020
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
  • Set up machines to start production cycles and controlled machine settings.

Wholesaler of Gems, Diamonds & Gold Jewelleries

Self-employeed
10.2010 - 09.2019


  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Supported customers continuously from sales process to product set-up and use.
  • Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
  • Used consultative sales approach to understand and meet customer needs.

Laundry Supervisor

Christina Nalin S.n.c,
07.2009 - 09.2010
  • Managed laundry sorting, washing, drying, and ironing.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Communicated repair needs to maintenance staff.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.

Sales Representative

Ruby International Gmbh
09.2006 - 06.2009
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.

Sales Representative

India Interscambio Srl,
09.2003 - 08.2006
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

Bachelor of Arts - Economics

Payyanur College Payyanur, University of Calicut
Kerala, India
03.1989

Skills

  • Guest relations management
  • Decision-making abilities
  • Hotel industry knowledge
  • Flexible schedule
  • Organizational skills
  • Customer service excellence

play music, watch movies and travel

When I am free from work and other activities I like to watch movies and play music. Also, I like to travel to new destinations each time.

Languages

English
Advanced (C1)
Italian
Advanced (C1)
Hindi
Advanced (C1)
Malayalam
Advanced (C1)
Hindi
Advanced (C1)
German
Beginner (A1)

Timeline

Hotel Front Desk Supervisor

Aces Srl
05.2021 - 09.2023

Operator

E Blue Srl
11.2019 - 10.2020

Wholesaler of Gems, Diamonds & Gold Jewelleries

Self-employeed
10.2010 - 09.2019

Laundry Supervisor

Christina Nalin S.n.c,
07.2009 - 09.2010

Sales Representative

Ruby International Gmbh
09.2006 - 06.2009

Sales Representative

India Interscambio Srl,
09.2003 - 08.2006

Bachelor of Arts - Economics

Payyanur College Payyanur, University of Calicut

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Valsalan Kakkadan