Overview
Work History
Education
Skills
Websites
Languages
Volunteer Experience
Timeline
Generic

Vanessa Soria

Berlin

Overview

13
13
years of professional experience

Work History

KYC Investigation Specialist

Amazon
09.2022 - Current
  • Enhanced department efficiency with detailed record-keeping and timely report submissions.
  • Managed complex caseloads, prioritizing tasks to ensure timely completion and optimal results.
  • Reduced organizational risk by identifying potential threats through comprehensive investigative work.
  • Improved case resolution rates by conducting thorough investigations and collecting relevant evidence.
  • Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
  • Communicate via email and with merchants, and other external and internal customers.
  • Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.

EU VAT Compliance

Amazon
11.2021 - 09.2022


  • Assist in month-end indirect tax account reconciliations
  • Assist in the documentation and improvement of indirect tax processes;
  • Assist with indirect tax registrations across various jurisdictions;
  • Communications with tax advisors internally


SPS Associate

Amazon
06.2020 - 09.2021
  • Developed strong relationships with clients, resulting in increased loyalty and return visits.
  • Provided prompt and efficient service to Amazon Vendors and Merchants through investigation of issues related with accounts, listings, invoicing, etc. and including the appropriate escalation of Vendors’ issues.

TRANSLATOR

Eyes of the World Foundation
11.2018 - 01.2021
  • Translated documents from Spanish and Catalan to English.

Exports Manager

Gottak
07.2019 - 02.2020
  • Coordinated sales forecasts and inventory management to ensure adequate stock levels for prompt fulfillment of customer orders.
  • Prepared various import, export and supplier forms for customs submittal.
  • Managed complex logistics for timely delivery of goods, ensuring optimal shipment conditions were maintained.

IP Paralegal

ISERN Patentes y Marcas
02.2018 - 03.2018
  • Communicated pertinent information to clients via phone, email, and mail.
  • Researched statutes, decisions, and legal articles.
  • Contributed to the development of IP policies and best practices, fostering a culture of compliance and respect for intellectual property rights within the organization.
  • European trademark management
  • Invoicing processes to facilitate seamless transactions and support financial sustainability

Consumer Care Representative

Sellbytel
07.2017 - 02.2018
  • Efficiently navigated multiple software systems during calls to gather relevant information needed for issue resolution or task completion.
  • Responded promptly to escalated calls from dissatisfied customers, diffusing tense situations through active listening skills and problem-solving abilities.
  • Educated consumers on product features and benefits, driving increased adoption rates among target demographics.
  • Provided constructive feedback to peers, promoting a positive and collaborative work environment.

Customer Service Representative

IMG Fotografía
09.2011 - 08.2013
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Created and maintained detailed database to develop promotional sales.

Education

Bachelor of Science - International Relations

University of London
01-2022

Fighting Modern Slavery and Human Trafficking -

ACAMS
01.2022

Compliance Officer -

Universidad Antonio de Nebrija
01.2020

Skills

  • Sage
  • Salesforce
  • Microsoft 365
  • Avalara
  • Trulioo
  • Dun & Bradstreet
  • Internal Programs
  • Background checks
  • Research abilities

Languages

Spanish
English
Valenciano

Volunteer Experience

TRANSLATOR (English - Spanish - Catalan), Eyes of the World Foundation, 11/18, 12/21

Timeline

KYC Investigation Specialist

Amazon
09.2022 - Current

EU VAT Compliance

Amazon
11.2021 - 09.2022

SPS Associate

Amazon
06.2020 - 09.2021

Exports Manager

Gottak
07.2019 - 02.2020

TRANSLATOR

Eyes of the World Foundation
11.2018 - 01.2021

IP Paralegal

ISERN Patentes y Marcas
02.2018 - 03.2018

Consumer Care Representative

Sellbytel
07.2017 - 02.2018

Customer Service Representative

IMG Fotografía
09.2011 - 08.2013

Compliance Officer -

Universidad Antonio de Nebrija

Bachelor of Science - International Relations

University of London

Fighting Modern Slavery and Human Trafficking -

ACAMS

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Vanessa Soria