VANI MEDARAMETLA

Warehouse Associate

BLG Logistics

02.2022 - 02.2023

Greeted customers as they entered the store, and immediately helped them check in for appointments or find products
Achieved a 99.5% customer approval rating with a compassionate and empathetic approach
Stayed up to date on new program offerings, and proactively made recommendations to customers based on their interests
Exceeded personal sales goals by 8% on average by setting ambitious and organized goals weekly
Anticipated customer pain points ahead of time and demonstrated product and service usage to help customers get the most from their purchases
Exceeded quantitative metrics on customer satisfaction, retention, and inquiry volume
Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques
Actively maintained and updated customer accounts in HubSpot
Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19%
Maintained a knowledge base of the evolving product offerings, and improved customer retention by 9% by proactively recommending new products to existing customers
Maintained up-to-date customer records in HubSpot CRM while interacting with customers across email, phone, and social media
Used Microsoft Office tools to track customer experiences, communication, and marketing efforts
Stayed up to date on new program offerings, and proactively made recommendations to customers based on their interests.
Prepared orders for shipment by picking, packing, and labeling merchandise.
Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Performed inventory control, such as counting, and stocking merchandise.
Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Collaborated with team members to achieve daily targets and complete tasks efficiently.
Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.