Vanshika Shukla
Bamberg
Summary
Process Analyst at Etech Global specializing in data analysis and process optimization. Achieved significant improvements in operational efficiency and TAT SLA through effective communication and collaboration. Proficient in Microsoft Office Suite and adept at developing KPIs that facilitate data-driven decision-making. Dedicated to providing exceptional support and fostering continuous improvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Process Analyst
Etech Global
Gandhinagar
11.2023 - 03.2024
- Conducted outbound calls to collect and verify data, ensuring accuracy for process improvement initiatives and operational efficiency.
- Monitored call center operations to identify inefficiencies, analyze performance metrics, and recommend solutions to improve productivity and customer satisfaction.
- Developed and maintained detailed reports and dashboards to track key performance indicators (KPIs), enabling data-driven decision-making.
- Documented and updated standard operating procedures (SOPs) to ensure compliance with quality standards and regulatory requirements.
Information Process Enabler
Tata Consultancy Services (TCS)
Gandhinagar
12.2021 - 10.2023
- Indexed mortgage documents for a leading US bank, ensuring compliance with indexing guidelines and accuracy standards.
- Collaborated with cross-functional teams to define business requirements and improve organizational processes.
- Resolved process issues to optimize workflow and support business growth.
- Conducted team huddle calls, meetings, and provided training to new hires on Captiva software.
- Recognized with a Certificate of Appreciation for achieving TAT SLA and providing exceptional support.
Education
Master of Arts - European Economics
Otto-Friedrich-University of Bamberg
Bamberg, Germany04-2024
Master of Business Administration (MBA) - Finance
LDRP Institute of Technology and Research
Gandhinagar, Gujarat, India05.2023
Bachelor of Business Administration (BBA) - Human Resources
Kadi Sarva Vishwavidyalaya
Gandhinagar, Gujarat, India06.2021
Skills
- Microsoft Office Suite
- Business strategy
- Data modeling
- Financial analysis
- Project management
- Risk assessment
- Process documentation
- Report analysis
- Data entry
- Software development life cycle
- Quality assurance
- Paperwork processing
- Inventory management
- Data analysis and reporting
- Trend identification
- Process documentation and optimization
- Effective communication
- Interpersonal skills
- Decision making
- Team collaboration
Certification
- Certificate of Appreciation – Tata Consultancy Services (TCS)
- Internship Certificate – Variddhi Gupta Guidance and Counseling Firm (Marketing and Content Development)
- Participation Certificate – Developing High Trust Work Relationships Course
Languages
English (advanced), German (Professional).
Hobbies and Interests
Cooking, Traveling, Gardening, Reading, Animal Welfare.
References
References available upon request.
Disclaimer
I hereby declare that the information provided above is true and accurate to the best of my knowledge.
Timeline
Process Analyst
Etech Global
11.2023 - 03.2024
Information Process Enabler
Tata Consultancy Services (TCS)
12.2021 - 10.2023
Master of Arts - European Economics
Otto-Friedrich-University of Bamberg
Master of Business Administration (MBA) - Finance
LDRP Institute of Technology and Research
Bachelor of Business Administration (BBA) - Human Resources
Kadi Sarva Vishwavidyalaya
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