Varron Reed
Stuttgart
Summary
IT professional with experience supporting DoD and Army environments, holding an active Secret Clearance and CompTIA Security+ CE. Skilled in providing Tier 1–2 end-user support, administering Active Directory, and managing workstation deployments with Microsoft SCCM. Proficient with ServiceNow ticketing, Windows Server environments, Cisco networking, and VMware virtualization. Eligible to work in Germany under SOFA status, with a proven record of troubleshooting, customer service, and maintaining mission-critical systems in secure environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
System Administrator
Defense Health Agency (Army)
02.2024 - 07.2025
- Provided Tier 1–2 support ensuring user access to critical health IT systems.
- Administered Active Directory (accounts, groups, policies, DNS, DFS) and supported Windows Server environments.
- Troubleshot issues with SQL, IIS, and enterprise applications, escalating as needed.
- Deployed and updated workstations using Microsoft SCCM for imaging, patching, and software distribution.
- Tracked and resolved incidents through ServiceNow Helpdesk Ticketing System in compliance with DoD change management processes.
- Collaborated with Cisco network engineers to diagnose and resolve performance and connectivity problems.
- Assisted with server upgrades, disaster recovery testing, and optimization planning.
System Administrator
Epic Servers
10.2022 - 02.2024
- Delivered Tier 2–3 support for problem diagnosis, issue resolution, and user training.
- Administered Active Directory (accounts, groups, policies, DNS, DFS) and managed Windows Server environments.
- Applied security updates, patches, and performed software installations on Windows and UNIX systems.
- Collaborated with network engineers to troubleshoot connectivity and performance issues.
- Supported system upgrades, disaster recovery testing, and change management processes.
System Administrator
Jim Seward Consultants (Army DCGS-A Program)
03.2019 - 10.2022
- Installed, configured, and maintained Windows Server, Red Hat Linux, and VMware ESXi systems in secure lab environments.
- Administered Active Directory accounts, Group Policies, and workstation access across multiple domains.
- Deployed and maintained systems using Microsoft SCCM and performed security patching.
- Assisted with hardware setup, cabling, and Cisco switch configuration in classified spaces.
- Supported cyber and integration teams with troubleshooting and maintaining mission-critical applications.
Cable Installation Technician
Spectrum (DCOMM Inc.)
08.2016 - 10.2017
- Installed and configured SOHO routers, PCs, printers, mobile devices, and home surveillance systems.
- Serviced and repaired coaxial and CAT5/6 cabling for video, data, and voice networks.
- Delivered onsite customer support with a focus on professionalism and clear communication.
Information Technology Specialist / Cable Systems Maintainer
U.S. Army
07.2012 - 07.2016
- Installed and maintained network cabling, routers, firewalls, and communication systems in secure environments.
- Diagnosed and repaired PCs, laptops, and software/hardware issues for end-users.
- Provided Tier 1–2 troubleshooting for connectivity, performance, and system access.
- Trained users on proper use of IT hardware and software while ensuring security compliance.
Education
Bachelors of Science - Computer Networks and Cybersecurity
University of Maryland Global Campus
Adelphi, MD01.2026
Network Engineer Program - undefined
Cybertex Institute of Technology
Killeen, TX11.2019
Information Technology Specialist Advanced Individual Training -
US Army
Fort Gordon, GASkills
- Helpdesk / End-User Support: Tier 1–2 troubleshooting, customer service
- Systems Administration: Microsoft Windows (7/10/11), Windows Server (2008R2–2022), Active Directory (users, groups, GPOs, DNS, DFS)
- Endpoint Management: Microsoft SCCM (imaging, patching, deployments)
- Ticketing / ITSM: ServiceNow, DoD Change Management
- Networking: Cisco switches, routers, VPNs, firewalls, LAN/WAN troubleshooting, cabling (CAT5/6, coax)
- Virtualization: VMware ESXi/vCenter, Hyper-V
- Scripting: PowerShell automation for system tasks
- Security & Compliance: Security CE DISA STIG familiarity Antivirus (McAfee, Symantec, Norton)
- Collaboration Tools: Microsoft 365, Exchange, Office Suite
Certification
- CompTIA Security+
- CompTIA A+
Timeline
System Administrator
Defense Health Agency (Army)
02.2024 - 07.2025
System Administrator
Epic Servers
10.2022 - 02.2024
System Administrator
Jim Seward Consultants (Army DCGS-A Program)
03.2019 - 10.2022
Cable Installation Technician
Spectrum (DCOMM Inc.)
08.2016 - 10.2017
Information Technology Specialist / Cable Systems Maintainer
U.S. Army
07.2012 - 07.2016
Network Engineer Program - undefined
Cybertex Institute of Technology
Bachelors of Science - Computer Networks and Cybersecurity
University of Maryland Global Campus
Information Technology Specialist Advanced Individual Training -
US Army
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