Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Venus Medina Illueca

Summary

A proficient professional in engagement and strategic thinking, who combines technical expertise with exceptional interpersonal skills to cultivate enduring client relationships and drive innovation and product development.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Director Telecommunications Compliance

SAP SE
06.2021 - Current
  • Head of Supplier Telecommunications Compliance globally
  • Customer deals: By collaborating with all relevant internal stakeholders on technical setup, customer deals are supported to determine regulatory requirements and implement agreements with respective infrastructure partners such as Premium Partners and Hyperscalers
  • Manage Service and platform roadmap from Customer requirements to Supplier implementation
  • Engage and onboard different line of business to telecommunications compliance regulatory framework
  • Ensure successful execution/implementation of Supplier Telecommunications Regulatory Compliance
  • Design and implementation the first supplier telecommunications regulatory compliance at SAP
  • Implementation of Third-Party Risk Management Tool (TPRM) and standardized processes within SAP
  • Solution design and Implementation of Compliance Assessment process for all new telecommunications relevant suppliers which are onboarded or are part of an RFP at SAP globally
  • Define relevant policy
  • Define and drive Telecommunications Compliance strategy
  • Determine compliance level of existing telecommunication suppliers and address missing compliance with remediation process measures (Including Hyperscalers)
  • Design and implement risk management process for suppliers which reject remediation measures and remain incompliant (risk handling, supplier exchange etc.)

Customer Engagement Manager, Enterprise Cloud Services

SAP SE
05.2017 - 06.2021
  • Successful Customer Engagement Lead of the 3 most important accounts in Spanish market, owning Customer relationship from implementation to lifecycle phase
  • Work together with Bill McDermott and Bernd Leukert, successfully managed Customer de-scalations
  • Transform a collapsing customer contract into a success story by driving required changes
  • Drive execution of customer’s needs across HEC thus resulting in Customers expanding contract scope
  • Partnered with development teams to drive customer technical roadmaps, ensuring accountability to meet current and future demands
  • Lead the design and implementation of support landscapes for customers, including MaxAttention.
  • Met with clients to understand needs and develop proactive solutions.
  • Built relationships with customers and community to establish long-term business growth.
  • Implemented systems and procedures to increase sales.
  • Conducted regular staff training sessions on best practices in customer engagement, improving overall team performance and communication skills.
  • Collaborated with sales, delivery and service teams to manage seamless client experiences.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with cross-functional teams to develop new initiatives for enhancing customer experience and driving business growth.
  • Identified areas for improvement in existing customer engagement processes by analyzing performance metrics and feedback data.

Project Manager, Global Service Owner and Contract Manager

SAP SE
11.2012 - 05.2017
  • Global Service Owner for Telecom Expense Management
  • Define Expense Management vision and strategy
  • Manage Service and platform roadmap from Customer requirements to Supplier implementations
  • Act as subject matter expert in Expense Management Service and Product offering for development teams
  • Drive Platform and Service release and roll out process
  • Define and drive together with Global communications marketing, roll out and adoption of the solution
  • Collaborate with cross-functional teams to drive requirements gathering, defining the roadmap and adoption
  • Monitoring Service/platform success by defining and tracking KPIs
  • Designed & launched technical implementation in 38 countries with 44 carriers, partnering with Tangoe inc
  • Leading and mentoring team to achieve direct ~ 8 million€ savings in telecom expenses over last 3,5 years
  • Simplified entire internal cost allocation, invoice auditing & validation processes across all 38 countries.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

Senior Purchaser Network/Telecom (Global Commodity Management IT)

SAP SE
09.2008 - 11.2012
  • Global lead of the Network and Telecom team
  • Accountable of a global purchase volume of 250 Mio Euros per year
  • Definition and implementation of the optimal global sourcing strategy
  • Market screening and analysis
  • Bid accountable (from beginning to end)
  • Supplier selection
  • Global contract negotiation and optimization
  • Pricing negotiations using advance negotiation concepts
  • Global coordination and implementation of projects and strategies
  • Supplier management and evaluation
  • Status reports on projects and cost savings measures including communication to Top Management and SAP Board
  • Definition and harmonization of the commodity Telecom and Network.
  • Coordinated with legal counsel on contract reviews ensuring compliance with corporate guidelines while mitigating potential risks exposure in procurement transactions.

Material Group Manager (Strategic Procurement)

Nokia Siemens Networks
01.2006 - 09.2008
  • Worldwide responsibility for defined material field or commodity (Health care, Hotel & Messaging Sol. and Entertainment Sol., IPTV & Mobile Television)
  • Accountable of a global purchase volume of 80 Mio €/ year
  • Supplier Management
  • Responsibility for material cost reduction
  • Responsible to meet all relevant regulations and legal requirements
  • Definition of optimal sourcing strategy, documentation in Sourcing Strategy and worldwide implementation
  • Contract Negotiations and pricing negotiations using Advance negotiation concepts
  • Communication in top management meetings to tower head and Business Units heads
  • Collaborate with all stakeholders to ensure requirements are aligned, and then engage in discussions with the relevant suppliers to establish a mutually agreed upon roadmap.

Controlling & Accounting (MBA Professional Practice)

Siemens AG, Software House
03.2005 - 12.2005
  • Elaborate the Monthly Close report and Analysis of the current financial situation
  • Control Supplier’s Invoices, Purchases, Deliveries and Payments orders
  • Analyze and report the costs behavior per account and Department (Actual Vs Budget).

Purchasing & Logistics Coordinator

Samsung Electronics, Home Appliances
08.2003 - 08.2004
  • Coordinate the local and International raw material Purchasing & logistic process
  • Plan the production Schedule - MRP
  • Coordinate the Kan-Ban process and Just in Time (Delivery Orders)
  • Control the raw Material Inventory (Warehousing)
  • Coordinate the engineering Changes of materials and designs with suppliers
  • Review supplier contracts & prices
  • Control Quality process in purchasing department (Six Sigma, 5 phases)
  • Supervise monthly closing of good receives Vs
  • Good Issues
  • Coordinate Cost Reduction Projects
  • Coordinate New Products & Materials projects.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Managed inventory levels to verify availability of stock for customer orders.

Project Management consultant in the financial department for communication projects

Grupo Acir Communications Systems
03.2003 - 09.2003
  • Coordinate orders and the execution of projects between internal departments (HQ) and government projects
  • Analyze & Report the Economic & Financial situation and the impact in the government projects
  • Establish relationships between the enterprise and the economic environment in different projects
  • Economic & Financial interviews to managers from different enterprises and organizations.

Project Management in the Software House for quality and purchasing projects

Delphi Delco Electronics
04.2002 - 08.2003
  • Coordinate purchasing orders and the execution of projects between the department and the HQ in USA
  • Implementation of ISO- TS16949 quality system
  • Purchase electronic equipment for testing software
  • Develop 6 sigma Projects
  • Assign Costs per Project
  • Controlling the cash flow and invoicing of projects.
  • Negotiated contracts with external vendors, securing competitive pricing and favorable terms for required services or products.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

General Manager Business Assistant

Flex-N-Gate Mexico
10.2001 - 04.2002
  • Coordination of Management Information thru internal and external channels
  • Prepare production reports for the Management
  • Manage Steel Resale Program for Daimler Chrysler
  • Develop QS-9000 and VDA 6.1 Manual
  • Control import and export materials.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

AI: Implications for Business Strategy program - Artificial Intelligence And Robotics

MIT Sloan
03.2024

MBA -

Management-Institute Nüremberg University
01.2006

Diploma-Specialty in Supply Chain Mgmt. - Logistics

Instituto Tecnológico De Querétaro
06.2004

BBA - International Trade

Universidad Contemporánea CUDEC
06.2001

Skills

  • Business Strategy & innovation
  • Customer engagement
  • Program management
  • Roadmap Management
  • Strategic Thinking
  • Leadership
  • Problem-solving
  • Negotiation
  • Fluent in English, German, and Spanish

Accomplishments

    Co-founder of the first Eye Bank in Mexico and gain investment for its opening.

Languages

English
German
Spanish

Certification

1. Six Sigma

2. Quality Management

3. ITIL V3 Certified

4. Project management Prince Certification

5. Azure and AWS Cloud Foundation training

Timeline

Director Telecommunications Compliance

SAP SE
06.2021 - Current

Customer Engagement Manager, Enterprise Cloud Services

SAP SE
05.2017 - 06.2021

Project Manager, Global Service Owner and Contract Manager

SAP SE
11.2012 - 05.2017

Senior Purchaser Network/Telecom (Global Commodity Management IT)

SAP SE
09.2008 - 11.2012

Material Group Manager (Strategic Procurement)

Nokia Siemens Networks
01.2006 - 09.2008

Controlling & Accounting (MBA Professional Practice)

Siemens AG, Software House
03.2005 - 12.2005

Purchasing & Logistics Coordinator

Samsung Electronics, Home Appliances
08.2003 - 08.2004

Project Management consultant in the financial department for communication projects

Grupo Acir Communications Systems
03.2003 - 09.2003

Project Management in the Software House for quality and purchasing projects

Delphi Delco Electronics
04.2002 - 08.2003

General Manager Business Assistant

Flex-N-Gate Mexico
10.2001 - 04.2002

AI: Implications for Business Strategy program - Artificial Intelligence And Robotics

MIT Sloan

MBA -

Management-Institute Nüremberg University

Diploma-Specialty in Supply Chain Mgmt. - Logistics

Instituto Tecnológico De Querétaro

BBA - International Trade

Universidad Contemporánea CUDEC

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Venus Medina Illueca