Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Veronica Varotto

Veronica Varotto

Assistant General Manager
Munich

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Assistant General Manager

Five Guys Burger And Fries
10.2019 - Current
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Handled cash accurately and prepared deposits.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
  • Trained new staff members, equipping them with skills needed for success in their roles.

Education

L-10 -

Università Telematica Unimarconi
Rome
04.2001 -

Skills

    Employee relations

    Operations management

    Strategic planning skill

    Team leadership expertise

    Staff management

    Training and development background

    Customer relationship management (CRM)

    Employee scheduling

    Staff development

    Inventory control

    Human resources

    Food safety and sanitation

    Team leadership

    Teamwork and collaboration

    Problem-solving abilities

Interests

Reading

Photography

Painting

Learning languages

Timeline

Assistant General Manager

Five Guys Burger And Fries
10.2019 - Current

L-10 -

Università Telematica Unimarconi
04.2001 -

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Veronica VarottoAssistant General Manager