Hi, I’m
Veronica (Vera) Micic
Program Management | Design Ops Professional
Berlin
Summary
I am a Senior Design Operations and Program/Project Manager with a proven track record of optimising design processes to drive business growth. I excel at collaborating with cross-functional teams to streamline design workflows, identify areas for improvement, and develop strategies to enhance the overall efficiency of the design function. With my expertise in managing design projects from ideation to delivery, I can deliver high-quality projects within a fast-paced and dynamic environment.
Overview
17
years of professional experience
2
years of post-secondary education
Work History
SumUp
Global Design Operations Lead
6 2022 - Current
Job overview
- Leading a cross-functional Design System team (designers, developers, content creators, brand specialists, and researchers), coordinating ongoing initiatives, and managing team roadmaps to enable successful and efficient product development and delivery.
- Continuously identifying opportunities for designing new and optimising existing processes for efficient product development (bringing design, research, product and engineering functions together) resulting in streamlined workflows, reduced design cycle times, and improved design quality, leading to successful delivery of high-quality products.
- Continuously collaborating with cross-functional teams, senior leaders and other stakeholders across diverse functions to improve communication, increase transparency, and align design and research goals with business objectives.
SumUp
Senior Design Program Manager
12.2020 - 06.2021
Job overview
- Implemented large and complex design programs that enhanced cross-departmental collaboration across international locations, optimized workflows, and boosted design efficiency, visibility, and inter-team communication.
- Aligned design projects with organizational and business objectives through collaborative engagement with organizational stakeholders.
- Developed and implemented streamlined design OKR processes and documentation to enhance organizational goal-setting and performance tracking.
- Managed design resources, including identifying gaps, allocating resources efficiently, and providing support and guidance to design teams.
Omio
Senior Design Project Manager
08.2018 - 12.2020
Job overview
- Directed the development and delivery of web and mobile digital products across product, design, and tech teams by developing plans, setting priorities, negotiating dependencies, allocating resources, and controlling risks to fulfill client requirements.
- Orchestrated collaboration between product owners, design, and development teams by removing roadblocks and fostering effective communication to optimize the user experience at every product interaction.
- Collaborated closely with product, design, research, and tech teams in an agile environment to ensure proper resource allocation, manage project budgets, work estimates, invoicing, and maintain quality standards.
Immobilien Scout24 GmbH
Project Manager (Freelancer)
08.2017 - 08.2018
Job overview
- Managed the delivery of an innovative, interactive and consumer-focused online real estate listings platform.
- Worked across a team of 30 people introducing new customer products that improve the consumer experience, drive leads for customers and drive up advertiser ROI
- Maintained and developed the immediate, short-term term and future project roadmaps in a digital, agile environment including - scope identification, milestones, task prioritisation, driving implementation, and risk management while facilitating on-time delivery
- Cultivated relationships across stakeholders at all levels of the organisation, and facilitated a collaborative, team-focused set of outcomes.
Better Payment Germany GmbH
Senior Project Manager
08.2015 - 10.2016
Job overview
- Coordinated the development and delivery of an online client self on-boarding platform
- Project aiming to increase business revenue by 25%
- Worked closely with internal and external stakeholders as a central point of contact
- Defined project scope and objectives and ensured project feasibility and acceptance
- Created a detailed work plan - identified and sequenced the activities needed to complete the project
- Delivered projects on time, within scope and budget.
Bond Properties NYC - Real Estate
Business Development Specialist
04.2013 - 05.2015
Job overview
- Built a new career in real estate sales in a 100% commission environment
- Identified new business opportunities and negotiated and closed over 140 transactions and built an exclusive portfolio of 28 properties in two years in a very competitive NY real estate market
- Continuous development of new quality leads through use of advertising, market knowledge and analysis of the rental property market in NYC
- Built strong, constructive relationships and increased business awareness and opportunities.
Yarra Trams/Keolis
Program Manager
01.2011 - 04.2013
Job overview
- Developed strategic business cases and successfully obtained $90M in government funding in a constrained fiscal environment for a key transportation program - in consultation with key government organisations.
- Built strong relationships with all stakeholders including - government departments, clients, service providers, contractors and community groups
- Directed and managed the program development phase ( processes, governance, project reporting - all program documentation) from beginning to end, and introduced effective processes and controls into a previously chaotic environment.
Transdev
Corporate Affairs Coordinator/ Stakeholder Engagement
03.2007 - 01.2011
Job overview
- Led extensive client and community consultation for over 80 controversial infrastructure, transportation and environmental projects with a budget spanning from $250K -$15M
- Established and maintained strong relationships with government departments, service providers, contractors, community groups, funding bodies and other key stakeholders, and was able to build influence within this complex ecosystem.
Education
Sunshine Coast UniversitySunshine Coast, Qld
Master of Management
02.2009 - 05.2010
Scaled Agile, Inc, elabor8Melbourne, Vic
Certified SAFe 5 Agilist
01.2020
Australian Institute of ManagementMelbourne, Vic
Project Management
01.2010 - 05.2010
Skills
Program & Project Management
Design Systems & Design Operations
Product Development Processes
Client and Stakeholder Management
Digital Projects Leadership
Risk Management
Agile Project Management
Planning
Supervision and Leadership
Decision-Making
Flexible and Adaptable
Teamwork and Collaboration
Websites
References
Available Upon Request
Timeline
Senior Design Program Manager
SumUp
12.2020 - 06.2021
Scaled Agile, Inc, elabor8
Certified SAFe 5 Agilist
01.2020
Senior Design Project Manager
Omio
08.2018 - 12.2020
Project Manager (Freelancer)
Immobilien Scout24 GmbH
08.2017 - 08.2018
Senior Project Manager
Better Payment Germany GmbH
08.2015 - 10.2016
Business Development Specialist
Bond Properties NYC - Real Estate
04.2013 - 05.2015
Program Manager
Yarra Trams/Keolis
01.2011 - 04.2013
Australian Institute of Management
Project Management
01.2010 - 05.2010
Sunshine Coast University
Master of Management
02.2009 - 05.2010
Corporate Affairs Coordinator/ Stakeholder Engagement
Transdev
03.2007 - 01.2011
Global Design Operations Lead
SumUp
6 2022 - Current