Open To Work
Veselina Pavlovski
Munich,BY
Summary
Dynamic Facility and Workplace Services Manager with extensive experience in managing global facilities and a proven track record of operational success. Expertise in coordinating maintenance, optimizing vendor relationships, and overseeing financial operations ensures seamless facility management. A customer-centric approach, combined with a commitment to operational excellence, consistently drives performance beyond KPIs. Proficient in enhancing workplace culture and EHS standards while effectively leading strategic initiatives that foster organizational growth.
Overview
15
15
years of professional experience
Work History
Manager, Workplace Services Germany
Salesforce
05.2024 - Current
- Lead the German Workplace Services team, focusing on performance development, training, and fostering a high-morale culture.
- Direct office operations through IFM providers, managing budgets, KPIs, and procurement compliance.
- Manage operational and capital projects, focusing on workplace improvements, sustainability, and change management.
- Ensure global standard alignment regarding compliance, workplace processes, and resource allocation.
- Act as the primary liaison for key stakeholders, including landlords, the Workers Council, and leadership across HR, IT, and Business units.
- Serve as the temporary lead for the Central Region, providing high-level coverage for Workplace Services
Facility Manager
NIO GmbH
11.2023 - 05.2024
- Directed facility operations for Munich and Berlin sites, managing office expansions, renovations, and maintenance.
- Standardized operational procedures (SOPs) and managed vendor relationships to ensure high service quality.
- Advanced EHS standards and workplace culture while overseeing departmental financial operations and budgets.
Area Facilities Manager (Central Europe)
Adobe, Cushman & Wakefield
09.2019 - 11.2023
- Led multi-site facility operations across Central Europe (Munich, Hamburg, Warsaw, and Switzerland), ensuring seamless daily performance.
- Managed vendor partnerships and client interactions to streamline workflows and maintain high operational standards.
- Handled financial administration, including budget oversight, invoice management, and strategic planning to optimize regional costs.
- Supported the EMEA Facilities Manager in the development and execution of broad strategic initiatives across the EMEA region.
Office Service Coordinator
Amazon, Jones Lang LaSalle Services GmbH
08.2017 - 09.2019
- Led the first-line soft services team, overseeing reception, mail operations, and event management.
- Managed office equipment and supply chains, ensuring the maintenance of key vendor relationships.
- Upheld cleaning and safety standards through regular inspections, ticketing systems, and coordinating health and safety measures.
- Supported regional leadership by providing essential backup for the Building Operations Coordinator and Facilities Manager.
Head of Academic Administration
EU Business School Munich
10.2014 - 08.2017
- Headed a team of four within the Academic Administration department to ensure operational excellence.
- Partnered with the Dean to successfully launch and oversee new academic programs.
- Directed complex scheduling, including student and faculty timetables and academic counseling.
Academic Coordinator
EU Business School Munich
10.2011 - 10.2014
- Coordinated graduate and undergraduate programs, overseeing faculty hours and exam dynamics.
- Managed academic documentation, including the preparation of transcripts and formal results.
- Organized student and faculty timetables and provided dedicated academic counseling.
- Supervised academic assistance tasks and supported the planning of university events.
Education
High School Diploma - German, English and Literature
Foreign Languages School “Joan Exarch”
Varna, Bulgaria07-2006
Bachelor in Business Administration - International Management, HR, Marketing, Intercultural Communication
Varna Free University "Chernorizets Hrabar"
Varna, Bulgaria10-2021
Bachelor of Arts - Communication Studies
Ludwig-Maximilians Universität München
München10-2009
Skills
- Facility Management
- Vendor Management
- Financial Operations
- Workplace Culture Enhancement
- EHS Standards
- Strategic Initiatives
- Customer service
- Team leadership
- Storytelling
- Decision-making
Languages
Bulgarian
German
English
Russian
Timeline
Manager, Workplace Services Germany
Salesforce
05.2024 - Current
Facility Manager
NIO GmbH
11.2023 - 05.2024
Area Facilities Manager (Central Europe)
Adobe, Cushman & Wakefield
09.2019 - 11.2023
Office Service Coordinator
Amazon, Jones Lang LaSalle Services GmbH
08.2017 - 09.2019
Head of Academic Administration
EU Business School Munich
10.2014 - 08.2017
Academic Coordinator
EU Business School Munich
10.2011 - 10.2014
Bachelor in Business Administration - International Management, HR, Marketing, Intercultural Communication
Varna Free University "Chernorizets Hrabar"
Bachelor of Arts - Communication Studies
Ludwig-Maximilians Universität München
High School Diploma - German, English and Literature
Foreign Languages School “Joan Exarch”