Summary
Overview
Work History
Education
Skills
Read, Sports
Languages
Work Availability
Quote
Timeline
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Vialli Ndumbe Tem

Remscheid

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable Call Center Representative with experience assisting customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Call Center Agent

Hello.de
02.2022 - Current
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Maintained user account data by initiating account access and establishing in database.
  • Responded to customer calls and emails to answer questions about products and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Addressed customer account discrepancies and concerns.

Data Entry Specialist

Debeka Insurance Company
02.2018 - 03.2019
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Followed established procedures to enter and process data correctly.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Built and maintained tracking databases for variety of measuring aspects.
  • Carried out identification processes for Banks and other financial Institutes.
  • Managed workflow scheduling, data entry, and accuracy verification for large data projects.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.

Education

No Degree - Computer And Information Sciences

Heinrich-Heine-University
Duesseldorf,Germany
08.2025

High School Diploma -

Dietrich-Bonhoeffer-Gymnasium
Hilden,Germnay
04.2020

Skills

  • Call Select Communication Systems
  • Customer Communication
  • Customer Information Databases
  • Account Maintenance
  • Corrective Actions
  • Customer Standards Compliance
  • Account Updating
  • Providing Feedback
  • Calm and Professional Under Pressure
  • Issue Identification
  • Data Entry
  • Information Updates
  • Quality Control

Read, Sports

Reading has always been a part of me since i was still a child and it is my way to connect with the World. I believe that Knowledge is very important and with it the is nothing a person can't achieve. 

And more so is sports, causing having good health also helps in increase one's life span.

Languages

English
Bilingual or Proficient (C2)
French
Intermediate (B1)
German
Advanced (C1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Timeline

Call Center Agent

Hello.de
02.2022 - Current

Data Entry Specialist

Debeka Insurance Company
02.2018 - 03.2019

No Degree - Computer And Information Sciences

Heinrich-Heine-University

High School Diploma -

Dietrich-Bonhoeffer-Gymnasium
Vialli Ndumbe Tem