Overview
Work History
Education
Skills
Languages
Timeline
Generic
Victor-Marian Palconi

Victor-Marian Palconi

Customs Declarant
Timisoara

Overview

4
4
years of professional experience

Work History

Customs Broker

DHL International
03.2021 - Current
  • Increased client satisfaction by providing timely and accurate shipment updates and documentation assistance.
  • Maintained customer bond and power of attorney records in case of emergencies.
  • Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Front Desk Receptionist

Trio Hotel
04.2020 - 09.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

High School Diploma -

Universitatea De Vest
Timisoara, Romania
04.2001 -

Skills

Listening Skills

Greeting and Seating Clients

Customer and client relations

Active listening

Conflict management

Multicultural relations

Effective planning

Work Prioritization

Issue handling

Import and export compliance

Strong negotiation skills

Languages

English
Advanced (C1)
Italian
Advanced (C1)

Timeline

Customs Broker

DHL International
03.2021 - Current

Front Desk Receptionist

Trio Hotel
04.2020 - 09.2020

High School Diploma -

Universitatea De Vest
04.2001 -

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Victor-Marian PalconiCustoms Declarant