Victor-Marian Palconi
Customs Declarant
Timisoara
Overview
4
4
years of professional experience
Work History
Customs Broker
DHL International
03.2021 - Current
- Increased client satisfaction by providing timely and accurate shipment updates and documentation assistance.
- Maintained customer bond and power of attorney records in case of emergencies.
- Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Front Desk Receptionist
Trio Hotel
04.2020 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Universitatea De Vest
Timisoara, Romania 04.2001 -
Skills
Listening Skills
Greeting and Seating Clients
Customer and client relations
Active listening
Conflict management
Multicultural relations
Effective planning
Work Prioritization
Issue handling
Import and export compliance
Strong negotiation skills
Languages
English
Advanced (C1)
Italian
Advanced (C1)
Timeline
Customs Broker
DHL International
03.2021 - Current
Front Desk Receptionist
Trio Hotel
04.2020 - 09.2020
High School Diploma -
Universitatea De Vest
04.2001 -