VICTORIA ROLLO
Millsboro
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Chanel
11.2019 - 01.2020
- Embodied vibrant energy and genuine enthusiasm, amplifying the allure of Chanel's timeless sophistication.
- Implemented proactive, intuitive strategies to elevate the customer journey, offering personalized product recommendations.
- Upheld stringent standards of high-quality customer service, ensuring a seamless experience for patrons.
- Dedicated to fostering lasting brand loyalty through a steadfast commitment to exceptional customer care.
- Infused each interaction with an authentic appreciation for Chanel's elegance, leaving a lasting impression on clientele.
Spa Sales Associate
Hand & Stone
04.2018 - 10.2019
- Delivered unparalleled service to clients, exceeding expectations in both phone and in-person interactions.
- Collaborated seamlessly with the Service Provider team to optimize appointment scheduling and utilization.
- Championed products and services with zeal, employing clear and persuasive communication to drive engagement.
- Strategically communicated sales promotions and service offerings to clients, fostering informed decision-making.
- Consistently upheld a standard of excellence in communication, enhancing the overall client experience and satisfaction.
Receptionist
Law Office of Anthony J Occhipint Jr, ESQ
12.2010 - 04.2013
- Expertly managed switchboard operations, swiftly directing calls to ensure seamless communication flow within the office.
- Provided a warm and professional welcome to visitors and clients, setting a positive tone for their interactions with the company.
- Enhanced office efficiency by crafting tailored forms for streamlined correspondence and executing meticulous data entry tasks.
- Maintained precise records of court appearances and adeptly coordinated meeting schedules, demonstrating keen organizational skills.
- Executed general administrative duties with precision, including document scanning and filing, contributing to the smooth functioning of daily operations.
Education
High School Diploma -
Paramus Catholic High School
Skills
- Excel
- Word
- PowerPoint
- Adobe Creative Suite (InDesign, Illustrator, Photoshop)
- Canva
- Outlook
- Microsoft Teams
- Zendesk
- Millennium
- Hilton OnQ
- Customer service
- Time management
- Administrative support
- Research
Timeline
Customer Service Representative
Chanel
11.2019 - 01.2020
Spa Sales Associate
Hand & Stone
04.2018 - 10.2019
Receptionist
Law Office of Anthony J Occhipint Jr, ESQ
12.2010 - 04.2013
High School Diploma -
Paramus Catholic High School
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