Summary
Overview
Work History
Education
Skills
Timeline
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VICTORIA ROLLO

Millsboro

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Chanel
11.2019 - 01.2020
  • Embodied vibrant energy and genuine enthusiasm, amplifying the allure of Chanel's timeless sophistication.
  • Implemented proactive, intuitive strategies to elevate the customer journey, offering personalized product recommendations.
  • Upheld stringent standards of high-quality customer service, ensuring a seamless experience for patrons.
  • Dedicated to fostering lasting brand loyalty through a steadfast commitment to exceptional customer care.
  • Infused each interaction with an authentic appreciation for Chanel's elegance, leaving a lasting impression on clientele.

Spa Sales Associate

Hand & Stone
04.2018 - 10.2019
  • Delivered unparalleled service to clients, exceeding expectations in both phone and in-person interactions.
  • Collaborated seamlessly with the Service Provider team to optimize appointment scheduling and utilization.
  • Championed products and services with zeal, employing clear and persuasive communication to drive engagement.
  • Strategically communicated sales promotions and service offerings to clients, fostering informed decision-making.
  • Consistently upheld a standard of excellence in communication, enhancing the overall client experience and satisfaction.

Receptionist

Law Office of Anthony J Occhipint Jr, ESQ
12.2010 - 04.2013
  • Expertly managed switchboard operations, swiftly directing calls to ensure seamless communication flow within the office.
  • Provided a warm and professional welcome to visitors and clients, setting a positive tone for their interactions with the company.
  • Enhanced office efficiency by crafting tailored forms for streamlined correspondence and executing meticulous data entry tasks.
  • Maintained precise records of court appearances and adeptly coordinated meeting schedules, demonstrating keen organizational skills.
  • Executed general administrative duties with precision, including document scanning and filing, contributing to the smooth functioning of daily operations.

Education

High School Diploma -

Paramus Catholic High School

Skills

  • Excel
  • Word
  • PowerPoint
  • Adobe Creative Suite (InDesign, Illustrator, Photoshop)
  • Canva
  • Outlook
  • Microsoft Teams
  • Zendesk
  • Millennium
  • Hilton OnQ
  • Customer service
  • Time management
  • Administrative support
  • Research

Timeline

Customer Service Representative

Chanel
11.2019 - 01.2020

Spa Sales Associate

Hand & Stone
04.2018 - 10.2019

Receptionist

Law Office of Anthony J Occhipint Jr, ESQ
12.2010 - 04.2013

High School Diploma -

Paramus Catholic High School

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VICTORIA ROLLO