VIKKI BENSON
Townsend,DE
Summary
Experienced and proactive healthcare professional with a proven track record of successfully leading high-performance nursing teams. Recognized for delivering safe, efficient, and compassionate care to patients and stakeholders. Adept at taking initiative and driving positive change within healthcare settings. Demonstrated ability to effectively collaborate with multidisciplinary teams to achieve optimal patient outcomes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Home Health Clinical Manager
Christiana Care Health System
05.2022 - Current
- Provides direct oversight of field nurses and therapy staff; oversee clinical management of adult/ gerontology patients with acute and chronic illness
- Evaluates staff performance, counsels, and discipline staff as appropriate
- Collaborates with multidisciplinary team to identify and address, clinical, financial, and psychosocial barriers to care and to prevent re-hospitalizations.
- Ensures that patient care and quality standards obtained and comply with federal, state, and local regulatory requirements as well as departmental established departmental policies
- Review and monitor OASIS data that impacts optimal patient outcomes and improves quality of care
- Managed an influx of incoming calls, emails, direct messages and faxes from providers, patients and field staff daily.
Adjunct Clinical Instructor-Maternal/Child Nursing
University of Delaware
09.2023 - 01.2024
- Assists in the supervision of all the clinical activities of nursing students in labor and delivery clinical setting
- Provides effective guidance, instruction and evaluating clinical performance of senior level nursing students
Adjunct Clinical Instructor-Maternal/Child Nursing
Delaware State University
10.2021 - 01.2023
- Assists in the supervision of all the clinical activities of nursing students in labor and delivery clinical setting
- Provides effective guidance, instruction and evaluating clinical performance of 8 junior and senior level nursing students in labor and delivery, antenatal and OB triage.
Assistant Nurse Manager- LDR/Antenatal/OB Triage
Christiana Care Health System
11.2020 - 05.2022
- Supports the nurse manager in overall administrative tasks and clinical practice of nursing in the Labor & Delivery, High Risk OB & OB/GYN Emergency Department in a Level 1 hospital
- Directly supervises all nursing and technical personnel, evaluating, counseling and performance evaluations of nursing and ancillary staff
- Oversees daily staffing and scheduling needs of the unit
- Assists in the analysis of monthly expenditures
- Recruitment, interviewing, hiring, and onboarding of nursing and administrative staff
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Created work schedules for multiple shifts to confirm complete floor coverage.
- Improved patient safety through close monitoring of infection control practices within the department.
- Established and continuously optimized unit schedules and individual work assignments.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
Staff Nurse, RNII
Christiana Care Medical Center
05.2000 - 11.2020
- Direct nursing care of high and minimal risk maternity and newborn patients for a busy labor, delivery and recovery unit performing over 6,000 per year
- Charge nurse in OB/GYN triage and High-Risk maternity areas, supervised assigned unit
- Assign patients to nursing staff and assists with direct patient care, assuming responsibility of patient assignments for the shift
Nurse Manager/Patient Navigator
Westside Family Healthcare
12.2017 - 07.2020
- Company Overview: Cancer Screening Navigation Program
- Implementing and managing Cancer Screening Navigation program
- Overseeing budgetary and program expenditures
- Providing clinical supervision and support to nurse navigator team
- Perform nurse navigator functions including outreach to patients in need of cancer screenings
- Providing patient education; assisting with access to care and addressing barriers that may prevent patients from completing cancer screenings
- Managed a small team of nurses' activities in a Federally Qualified Health Care System bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Medical Care Coordinator
Highmark Health Options of Delaware
04.2016 - 12.2017
- Company Overview: Maternity/EPSDT
- Provided telephonic health education and case management services to high-risk maternity and NICU members/families
- Connected members to community resources as needed
- Assisted members with understanding medical benefits and addressed issues with obtaining medications, medical appointments, or any barriers to receiving quality care
- Developing member centric care plans to assist members meet health and wellness goals
- Coordinate care with PCP, specialists, DME companies and other members of the health care team
- Maternity/EPSDT
Program Manager
Children and Families First of Delaware
12.2009 - 02.2016
- Company Overview: Nurse Family Partnership Program
- Management, oversite, and implementation of the NFP program statewide assuring fidelity to the program model
- Developed and implemented program protocols and procedures
- Performed direct clinical supervision to nurses and administrative support staff
- Facilitated team meetings, case conferences and provides reflective supervision to the nurse home visitors
- Participated in preparation and monitoring of the budget and contractual aspects of the program to ensure appropriate use of federal grant
- Established working relationships with community partners in support of the program
- Served on the home visiting community advisory board and other committees within the agency including the training, clinical excellence and health and safety committees
- Nurse Family Partnership Program
Education
Master of Science - Nursing
Wesley College
Dover, DE12.2020
Bachelor of Science - Nursing
Temple University College of Allied Health Professions
Philadelphia, PA05.1996
Skills
- Nurse leadership
- Management
- Community health
- Population health
- Maternal child nursing
- Newborn nursing
- Surgical circulation
- Surgical scrub
- Cesarean sections
- Vaginal deliveries
- OB/GYN emergencies
- Patient communication
- Critical thinking
- Task management
- Time management
Certification
- Professional Registered Nurse, Delaware, L1-0028719
- Professional Registered Nurse, Pennsylvania, RN516034L
- Basic Life Support Certification, American Heart Association
- Inpatient Obstetric Nursing, National Certification Corp., 104319899
Publications
- Factors Influencing Colorectal Cancer Screening: Noncompliance in African American Men, Delaware Nurses Association Reporter, 45, 4, 2020, 7
- Respiratory Failure in a Pregnant Patient with Pyelonephritis, Journal of Obstetric, Gynecologic & Neonatal Nursing, 41, 1, June, 2012, S173-174
Honorsanddistinctions
- Sigma Theta Tau International Honor Society of Nursing, Tau Beta Chapter, April, 2020
- Nominated for Delaware Today's Top Nurses, 2022
Affiliations
- Zeta Phi Beta, Sorority, Incorporated, Stork's Nest Coordinator 5/21-present
- Chi Eta Phi Professional Nursing Sorority, 9/13-present
Languages
English
Full Professional
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Passionate about balancing physical health with mental and emotional wellness
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Adjunct Clinical Instructor-Maternal/Child Nursing
University of Delaware
09.2023 - 01.2024
Home Health Clinical Manager
Christiana Care Health System
05.2022 - Current
Adjunct Clinical Instructor-Maternal/Child Nursing
Delaware State University
10.2021 - 01.2023
Assistant Nurse Manager- LDR/Antenatal/OB Triage
Christiana Care Health System
11.2020 - 05.2022
Nurse Manager/Patient Navigator
Westside Family Healthcare
12.2017 - 07.2020
Medical Care Coordinator
Highmark Health Options of Delaware
04.2016 - 12.2017
Program Manager
Children and Families First of Delaware
12.2009 - 02.2016
Staff Nurse, RNII
Christiana Care Medical Center
05.2000 - 11.2020
Bachelor of Science - Nursing
Temple University College of Allied Health Professions
- Professional Registered Nurse, Delaware, L1-0028719
- Professional Registered Nurse, Pennsylvania, RN516034L
- Basic Life Support Certification, American Heart Association
- Inpatient Obstetric Nursing, National Certification Corp., 104319899
Master of Science - Nursing
Wesley College
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