Viktoria Olenberg
Hospitality Professional
Germany (moving To Sydney In November)
Summary
Dynamic hospitality professional with hands-on experience in high-volume restaurant operations. Skilled at handling guest inquiries and complaints with patience, empathy, and effective problem-solving. Known for staying calm under pressure, delivering excellent service even in fast-paced environments, and creating a positive guest experience by transparent communication and team work.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Restaurant Staff Member
L'Osteria Ristorante
06.2023 - 09.2025
- Coordinated daily operations, including staff scheduling and task delegation.
- Supervised and trained team members to ensure high service standards.
- Managed reservations and welcomed guests.
- Supported management in maintaining operational efficiency and standards.
Front Office Agent
25hours Hotel
09.2023 - 02.2024
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Welcomed and assisted guests, ensuring a positive experience.
- Managed guest complaints effectively.
- Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
Education
Bachelor of Arts - Hospitality And Restaurant Management
Heilbronn University For Applied Sciences
Heilbronn, Germany 04.2001 -
Skills
Customer service focus
Reliability and punctuality
Strong work ethic
Strong teamwork
Timeline
Front Office Agent
25hours Hotel
09.2023 - 02.2024
Restaurant Staff Member
L'Osteria Ristorante
06.2023 - 09.2025
Bachelor of Arts - Hospitality And Restaurant Management
Heilbronn University For Applied Sciences
04.2001 -
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