Summary
Overview
Work History
Education
Skills
Timeline
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Vilma Kolonjari

Senior Waitress
Glenview St. 3047 Philadelphia, PA

Summary


Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Overview

16
16
years of professional experience
3
3
Languages

Work History

Waitress

Pietro'S Coal Oven Pizzeria
01.2010 - Current
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Office Assistant

Dental Office of Chaiwing Hsaio DMD
05.2018 - 11.2019
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.

Office Assistant

Grandview Hospital
07.2016 - 11.2017


  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

Secretary

Clear Light Electric
08.2013 - 09.2014
  • Maintained daily report documents
  • Entered data into system and updated customer contacts with information to keep records current.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Prepared professional correspondence, including letters, and emails, ensuring accuracy and timeliness.

Education

Bachelor - Foreign Languages

University of Tirana
Tirana, Albania
04.2001 -

Skills

    Customer service

    Strong multitasking

    Decision-making

    Attention to detail

    Complex Problem-solving

    Sales expertise

    Relationship management

    Performance improvement

Timeline

Office Assistant

Dental Office of Chaiwing Hsaio DMD
05.2018 - 11.2019

Office Assistant

Grandview Hospital
07.2016 - 11.2017

Secretary

Clear Light Electric
08.2013 - 09.2014

Waitress

Pietro'S Coal Oven Pizzeria
01.2010 - Current

Bachelor - Foreign Languages

University of Tirana
04.2001 -
Vilma KolonjariSenior Waitress