Vincent Cerminaro
Wilmington
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Manager
The Ice Cream Shoppe
Wilmington
05.2025 - Current
- Managed daily customer inquiries and resolved issues promptly.
- Trained staff on customer service protocols and best practices.
- Assisted with inventory management to ensure product availability.
- Maintained cleanliness and organization of the serving area.
- Handled cash transactions accurately during busy shifts.
- Monitored product quality and addressed concerns immediately.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Car Detailer
Self Employed
Wilmington
04.2021 - Current
- Managed scheduling and client appointments for efficient service delivery.
- Educated clients on proper vehicle maintenance and care techniques.
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Inspected vehicle to verify pristine appearance for customer.
- Provided customers with information about their vehicle's condition prior to detailing work being completed.
Education
Information Technology
CompTIA
Online01-2025
High School Diploma -
Brandywine High School
Wilmington, DE06-2022
Skills
- Network troubleshooting
- Software installation
- Technical support
- Problem solving
- Hardware upgrades
- Diagnostic testing
- IT service management
Certification
- CompTIA A+ Certified
- CompTIA Network+ Certified
Timeline
Customer Service Manager
The Ice Cream Shoppe
05.2025 - Current
Car Detailer
Self Employed
04.2021 - Current
Information Technology
CompTIA
High School Diploma -
Brandywine High School
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