Vincent Fröhlich
Bratislava,Slovakia
Summary
Detail-oriented professional with a strong foundation in data analysis and management. I asses communication skills on a good level from mentioned positions in my career, I am a valuable team player for whom most important is the success of the team that I am m working in. I'm a social person, like to communicate and act with strong position as negotiator in the middle of different teams, finding solution that is acceptable for everyone. Between my advantages I can include readiness for situations that may occur in the moment, strong client orientation with maximum emphasis on client success and to fulfill his needs.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work history
Pricing Manager
Orange Business Services
Bratislava
01.2019 - Current
- Maintained and improved cost model for 2 primary products within portfolio through collaboration with product managers, diverse teams, and multiple internal sources in company
- Drove product modelisation and implementation for in-house pricing tool. Served as key player in product management during UAT and deployment phases. Ensured seamless integration of tool through effective team collaboration.
- Managed product enhancement across different stages, using DevOps and internal ticketing tool, prior to production deployment and throughout product lifecycle.
- Act as main support contact for business challenges linked to internal pricing tool, facilitating regular education sessions about changes and improvements of the tool to community
UKI GSD - Network and AT&T Senior Support BOM
IBM ISC
Bratislava
08.2013 - 12.2019
- Develop, maintain and track cost flow of variable accounts & IBM customers, cooperate on a daily basis with F&P on cost forecasts
- Provide detailed forecast of costs for given month based on roadmap from regular meetings with all key partners & team members
- Actively cooperate with different teams during monthly closing, providing first view of actuals to country manager
- Analyse and investigate allocation questions from different levels of management
- Business support & creation of finance packs from various DB's & data sources
- Leader of team's KPI project, working on process maps, targets and goals for workload processes, existing and new positions coming to the team
Business analyst
IBM ISC
Bratislava
10.2009 - 07.2013
- Simplified complex data into understandable presentations, facilitating better communication amongst teams
- Service Excellence Awards SME for Nordic – handling the full process of country performance awards, monthly calculation of the awards, support in any part of the process
- Day to day communication with business customers all across the Europe (Sweden, Finland, Denmark, Norway, Spain, Italy) and U.S.A.
Incident management
Qimonda
Bratislava
08.2008 - 09.2009
- Monitoring & tracking of support systems (SAP, intranet, internet) - recognition & early solving of issues and failures on the first level
- Communication with the system owners related to the recognized issues and problems
Back Office Representative
Orange Slovensko
Bratislava
10.2007 - 07.2008
- Daily communication with customers based on active solving of issues related to service billings, communication with foreign customers in French and English language
- Processing and administration of received applications for changes in services
- Usage of the internal billing system, uploading the discounts to the system
- Creation of appropriate offers for customers, actively contact by phone with new offers
Education
Master's degree - European studies and rural development
Slovak Agricultural University
Nitra, Slovakia 09.2014 - 06.2015
Bachelor's degree - European studies and rural development
Slovak Agricultural University
Nitra, Slovakia 09.2011 - 06.2014
High school -
Ladislava Sáru 1
Bratislava, Slovakia 09.1999 - 05.2003
Skills
- Proficient in MS Excel
- Power BI fundamentals
- SAP fundamentals
PERSONAL SKILLS
Mother tongue(s): Slovak
Other language(s)
French: B2 Listening, B2 Reading, B2 Spoken interaction, B2 Spoken production, B2 Writing
English: B2 Listening, B2 Reading, B2 Spoken interaction, B2 Spoken production, B1 Writing
UNIcert level 2 in Slovak Agricultural University in Nitra
Timeline
Pricing Manager
Orange Business Services
01.2019 - Current
Master's degree - European studies and rural development
Slovak Agricultural University
09.2014 - 06.2015
UKI GSD - Network and AT&T Senior Support BOM
IBM ISC
08.2013 - 12.2019
Bachelor's degree - European studies and rural development
Slovak Agricultural University
09.2011 - 06.2014
Business analyst
IBM ISC
10.2009 - 07.2013
Incident management
Qimonda
08.2008 - 09.2009
Back Office Representative
Orange Slovensko
10.2007 - 07.2008
High school -
Ladislava Sáru 1
09.1999 - 05.2003