Zsófia Vincze

- Being responsible for the Irish OpCo market

- Leading conference calls with managers about the changes, targets, tasks

- Creating Mobile Proposal presentations for the corporate customers

- Creating Sales and Service Review packs for the Sames Managers

- Taking Responsibility for the IE Sales team (3 FTE)

- Managing the plans and KPI-s for the my team

- Taking Responsibility for the reporting system

- Creating analysis about our requests

- Being a SPOC for the Central European account allocations including NAMs, FAMs and GAMs
- Validating and implementing KBF documents for the German Sales Teams
- Supporting Sales managers of Germany, Hungary, Czech Republic and Romania
- Managing the allocations parallel in several systems (1SF, Fingertips)
- Leading conference calls with managers about the changes, targets, tasks
- Take the ownership of the Account Allocation Masterfile documentation for all CE Countries
- Being responsible for the Central European Boomerang requests
- Proofing and sending out the Commission Bulletins regularly and managing the mismatches
- Helping out managers when any technical issue in the 1Sf-system and working together with the 1Sf team to get the issues solved
- Creating ad hoc reports and analyses to the sales managers
- Using two languages at the same time, English and Germany as a daily task

- Supporting National Account Managers and customers in German and English language
- Mobil net and fix net support
- Administrational and reporting activities
- Handling incoming calls
- Project coordination

- Provision of first level technical IT support to end users
- Solving complex application related issues
- Escalation of complex problems to specialist groups
- Provision of technical support for internal and external customers.

- Handling German and English calls at the same time

- Supporting iPhones, iPads and iPods for German, Austrian and Switzer clients

- Selling AppleCare Products