
Results-driven Systems Analyst/Software Engineer with 3+ years of experience supporting enterprise-level applications at Tech Mahindra Limited. Skilled in functional analysis, application support, and system enhancements within Agile environments. Proven ability to troubleshoot system issues, collaborate with cross-functional teams, and translate business requirements into technical solutions. Strong background in SDLC, user support, and data analysis using Python, Java, and SQL.
Executed manual testing including test case design, defect tracking, and regression testing to ensure application quality.
Supported troubleshooting and resolution of production issues under senior team guidance.
Developed and optimized SQL queries for data validation, reporting, and issue analysis.
Assisted in application support activities, including monitoring system performance and resolving user-reported issues.
Collaborated with cross-functional teams to support system enhancements and deployments.
Participated in Agile Scrum ceremonies and contributed to sprint deliverables.
Served as a liaison between business stakeholders, QA teams, and developers to support system enhancements and resolve application issues.
Performed detailed problem analysis and troubleshooting to identify root causes of system errors and implement timely corrective actions.
Supported enterprise-level applications by monitoring system performance and ensuring alignment with business requirements.
Analyzed system-generated reports and defect tickets to determine resolution strategies and improve system reliability.
Collaborated with development teams in the design, testing, and implementation of application enhancements and bug fixes.
Assisted in estimating effort, system impact, and resource requirements for proposed system modifications.
Provided end-user support and guidance on application functionality, improving user experience and adoption.
Participated in Agile ceremonies (sprint planning, standups, retrospectives) to support continuous system improvement.