Vinodha Ravichandran

• Managed end-to-end implementation of capabilities/features for Payment and Post Payment experience on the Ecommerce sites (multiple regions and markets). (including payment integrations, KYC, Fraud management, Gift card, refunds, compliance, chargebacks).
• Led cross-functional teams in delivering successful projects, achieving objectives within budget and schedule.
• Developed user stories and acceptance criteria to drive the development of new features.
• Identified, analyzed, qualified, and prioritized functional and business requirements, focusing on ERP processes and IT systems.
• Maintained and prioritized product backlog and roadmap according to business value.
• Defined and redefined product vision, defined stories, acceptance criteria, and epics by analyzing and coordinating requirements from stakeholders (BRD, SRD).
• Coordinated with Developers for work estimation, release planning and product documentation. Collaborated with other Product Owners and Managers on cross domain topics.
• Planned and Executed - Daily Stand-ups, Backlog refinement, Roadmap prioritization and retrospective.

Projects: ERP database upgrade - ERP migration to SAP - Gift card Implementation - Jersey configurator implementation - Twint Payment implementation.

• Developed project plans that included timelines, milestones, and resource allocation to ensure successful project completion.
• Efficiently communicated and collaborated with external contract teams and stakeholders to drive project success.

PROJECTS: EMS software optimization, Asset Management Software, Temperature Alert Mobile App.

• Researched and implemented payment solutions that optimized customer checkout experiences, boosting conversion rates by 6%.
• Managed end-to-end implementation of capabilities/features for Payment and Post Payment experience on the Ecommerce sites (multiple regions and markets). (including payment integrations, KYC, Fraud management, Coupon tool, refunds, compliance, chargebacks).
• Collaborated with UX designers and developers to create a seamless and intuitive checkout flow.

PROJECTS: Business case (PayPal B2B payments), Prepayment implementation, Refunds management features - Financial Commander (internal tool) improvements, Payment Service migration support, Checkout Optimization, Checkout (proof of concept) for Commercetools and Microsoft Dynamics 365 integration

• Led cross-functional teams to successfully launch and iteratively optimize order management service.
• Developed user stories and acceptance criteria to drive the development of new features.
• Collaborated with stakeholders to gather requirements and ensure alignment with business objectives.
• Conducted market research and competitor analysis to inform product roadmaps and prioritize feature development.
• Implemented Shopify Fulfillment feature, resulting in streamlined order processing and improved inventory management.
• Analyzed customer feedback and market trends to identify opportunities for continuous improvement in Order Management processes.

PROJECTS: Return-to-sender flow MVP, Order management service migration, Tax and invoice flow optimization, Financial Commander, Coupon tool improvement, Tax compliance solutions, Cumulative invoices.

• Developed and managed user stories and product backlog for order management and Payment projects.
• Collaborated with stakeholders to gather requirements and prioritize features for product development.
• Conducted user research and testing to inform product decision-making and drive customer satisfaction.
• Managed product launch timelines and budgets, resulting in successful product launches with minimal delays or cost overruns.
• Supported the Scrum team by facilitating sprint planning, stand-ups, and retrospective meetings.
• Supported tasks in other Product department (Production, Customer success, Marketplace CYO and Teamshirts) to gain experience in other domains of E-Commerce product life cycle and Business Units.

• Collaborated with product and engineering teams to identify and implement product improvements based on customer feedback.
• Assisted customers with product inquiries, providing accurate and detailed information about product features and benefits.
• Presented business case and break even analysis for Kiosk and Handheld POS integration.

Learnings: Hubspot integration delivery, walkme integration roll out, Booking Calendar and Payment flow
Optimization.

• Managed a team of 6+ Quality Analysts for a project (Worker performance analysis and cost analysis (Vendor management)).
• Participating in the requirement gathering with clients, forming focus groups with stakeholders, documenting scope, processes, risks, alternatives and preparing business case document.
• Identified gaps in Amazon selection and partnered with vendor managers to rope in new sellers and brands in Amazon platform for various marketplace.
• Responsible for timeline management and delivering the project as per deadline
• Responsible for directly engaging with the internal clients to understand the requirements and use case translation and elucidation of the same to the dev team.
• Delivered presentations of findings and recommendations to multiple levels of stakeholders.

• Worked with engineering and the data warehouse teams to enable the appropriate capture and storage of key data points.
• Assisted in designing process pipelines for data ow there by facilitating vendor addition into respective marketplaces.
• Developed configuration for data collection using Selenium IDE, applying Xpaths and regex and performed configuration related code reviews.
• Performed quality analysis, feasibility checks based on Program Managers requirements and for internal process requirements, also experienced to perform Logdata analysis (Linux, Kibana).
• Prioritized and resolved trouble tickets raised by stakeholders and was responsible for sharing timelines for internal processes.
• Interacting with Stakeholders for feature developments and performed UAT for final product.
• Performed Pareto analysis to identify opportunities for improvement and visualized the data.
• Responsible as an SME on specific business quality processes.

• Responsible for communicating with writers, editors, clients, and vendors to ensure the publication meets quality standards and deadlines
• Developed and maintained a network of the relevant key decision makers within the relevant subject area
• Responsible for planning and approving assignments for writers and editors
• Responsible for scientic conference planning, budgeting, and event management
• Worked on content writing and webpage content management
• Responsible for overall content strategy for the conferences.

• Responsible for communicating with writers, editors, clients, and vendors to ensure the publication meets quality standards and deadlines
• Developed and maintained a network of the relevant key decision makers within the relevant subject area
• Responsible for planning and approving assignments for writers and editors
• Responsible for scientic conference planning, budgeting, and event management
• Worked on content writing and webpage content management
• Responsible for overall content strategy for the conferences.