Summary
Overview
Work History
Education
Skills
TOOLS EXPERTISE
ADDITIONAL INFORMATION
Languages
Timeline
VISWANATH GOVINDASAMY VENKATESAN

VISWANATH GOVINDASAMY VENKATESAN

Project Manager
Berlin, Germany

Summary

Strategic Project and Operations Manager with 3+ years of experience driving growth and efficiency in fast-paced B2C and B2B environments, including telecom and tech at Amazon and Lyca Group. Expertise in managing the full project lifecycle—from initial strategy and data analysis to cross-functional execution and stakeholder reporting. Adept at translating business needs into actionable plans that enhance customer retention, accelerate acquisition, and strengthen vendor partnerships.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Operations Associate

Amazon
11.2024 - Current
  • Optimized logistics by resolving escalations and eliminating bottlenecks to ensure on-time, quality-compliant delivery.
  • Enhanced efficiency by analysing vendor performance and implementing data-driven process improvements.
  • Aligned technical, business, and vendor teams to streamline communication and drive strategic objectives.

Associate Project Manager

Lyca Group
04.2022 - 12.2023
  • Spearheaded a 10-member cross-functional team, aligning Data, UX, Salesforce, and Operations to deliver projects that drove significant revenue growth.
  • Directed a Customer Value Management initiative, enhancing the customer journey while streamlining processes to boost operational efficiency.
  • Co-developed app integration projects that accelerated customer acquisition by 30%.
  • Designed and executed data-driven campaign models that generated €550K+ in sales growth.
  • Initiated Omni Channel strategy implementation, slashing campaign launch timelines by 90%.
  • Managed project scope, resources, and stakeholder communications to ensure on-time delivery of strategic objectives.

Retention Analyst

Lyca Group
10.2021 - 03.2022
  • Engineered predictive churn models that identified key at-risk segments, directly reducing customer attrition by 20%.
  • Optimized the post-acquisition customer journey through A/B testing, boosting initial engagement and increasing 90-day retention rates.
  • Designed targeted win-back campaigns and loyalty programs that elevated customer lifetime value and recovered lost revenue.
  • Developed a comprehensive KPI dashboard to isolate churn drivers and quantify the ROI of retention initiatives for stakeholders.

IT Associate

Sutherland
10.2021 - 03.2022
  • Authored and deployed knowledge-base articles, driving a 25% increase in customer satisfaction scores.
  • Revamped product training programs, reducing onboarding lead time by 10%.
  • Partnered with Development teams to streamline Root Cause Analysis processes, enhancing operational efficiency.
  • Executed client-facing RCA’s to ensure consistent adherence to SLA timelines and improve transparency.

Education

Master of Project Management -

Arden University
05.2025

Bachelor of Engineering - Mechanical Engineering

Anna University
04.2020

Skills

Partnership Management & Client Relationship Building, Negotiation & Communication, Team support, Operational reporting

TOOLS EXPERTISE

  • Jira | Confluence | Trello | ClickUp
  • MS Project | Power BI | Tableau
  • Salesforce | ServiceNow | O365 (Excel, PowerPoint)

ADDITIONAL INFORMATION

  • Hobbies: Tennis, Running, Cycling, Musical performance
  • Relocation: Open to relocate (aligned with company’s location)

Languages

English
Bilingual or Proficient (C2)
German
Intermediate (B1)

Timeline

Operations Associate - Amazon
11.2024 - Current
Associate Project Manager - Lyca Group
04.2022 - 12.2023
Retention Analyst - Lyca Group
10.2021 - 03.2022
IT Associate - Sutherland
10.2021 - 03.2022
Anna University - Bachelor of Engineering, Mechanical Engineering
Arden University - Master of Project Management,

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VISWANATH GOVINDASAMY VENKATESANProject Manager