Vivian KECHA
Akoth
München
Summary
Self-motivated individual with strong organization and project management skills. Coordinating multiple, concurrent tasks efficiently and with attention to detail. Strong communication with all levels of workforce, from business executives to hourly workers.
Overview
16
16
years of professional experience
4023
4023
years of post-secondary education
3
3
Languages
Work History
Team Assistant
Outbrain LTD
03.2024 - Current
- Assisted professionals with special projects and requests by completing superficial and exhaustive research assignments.
- Supported team by keeping organized schedules, communications, and files.
- Tracked team financial information such as labor hours and expenses to keep accounts current.
- Managed and paperwork to support efficient team operations.
- Maintained compliance with requirements by diligently tracking and reporting on team activities.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
General Virtual Assistant
kristal Essence Ltd
01.2021 - Current
- Used computer and company software to enter shipment and inventory records.
- Mastered point-of-service computer system for automated order taking.
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
- Maintained filing and recordkeeping systems with efficiency and accuracy.
- Coordinated general office duties such as filing, faxing and data entry.
- Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments.
- Booked flights, hotel accommodations and ground transportation for smooth travel.
- Processed invoices, bill payments and receipts to track finances, resulting in accurate financial records.
- Handled data entry tasks to help client spend more time on executive commitments.
Flight Attendant
Emirates Airlines
07.2015 - 08.2021
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Followed safety, passenger and supply pre-flight checklists.
- Dealt with mechanical and passenger emergencies according to standards.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Kept cabin neat, clean and professional in appearance.
- Directed junior team members in proper duties and company regulations.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
Retail Store Manager
Sandstorm Kenya
05.2011 - 08.2013
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized new stock for floor placement.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Created engaging merchandise presentations to motivate impulse purchases.
- Organized and updated schedules to optimize coverage for expected customer demands.
Customer Service Associate
Friends Pioneer
01.2009 - 12.2010
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
Bachelor of Arts - Business Administration
Riara University
Nairobi Kenya05-2017
Associate of Arts - Human Resources Management
Kenya Institute of Professional Studies
Skills
Verbal and Written Communication
File organization
Document management
Training coordination
Meeting planning
Spreadsheet management
Calendar management
Travel arrangements
Presentation preparation
Expense reporting
Customer service advocacy
Proofreading documents
Business correspondence management
Teamwork and collaboration
Team motivation
Work planning
Contact
Hillernstrasse 1, 81241 Bayern
Education and Training
Nairobi Kena,Kenya
References
References available upon request.
Timeline
Team Assistant
Outbrain LTD
03.2024 - Current
General Virtual Assistant
kristal Essence Ltd
01.2021 - Current
Flight Attendant
Emirates Airlines
07.2015 - 08.2021
Retail Store Manager
Sandstorm Kenya
05.2011 - 08.2013
Customer Service Associate
Friends Pioneer
01.2009 - 12.2010
Bachelor of Arts - Business Administration
Riara University
Associate of Arts - Human Resources Management
Kenya Institute of Professional Studies
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