Vladimirs Aleksejevs
Co-Founder, Member Of Board
Riga
Summary
Dynamic professional with a proven track record in customer care management at SIA ITLABS22, enhancing satisfaction through strategic problem-solving and analytical thinking. As Co-Founder of SIA ITELVO, I excel in business development, leading teams to exceed performance targets while fostering a culture of continuous improvement and staff development.
Innovative entrepreneur with strong track record in launching and scaling successful ventures. Skilled in strategic planning, business development, and financial management, with focus on driving growth and operational efficiency. Known for fostering collaborative environments, adapting to changing market conditions, and delivering measurable results. Highly reliable and adept at aligning team efforts with organizational goals to achieve significant impact.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Co-Founder
SIA ITELVO
11.2021 - Current
Customer Care Department Manager
SIA ITLABS22
10.2018 - 10.2021
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
Customer Care Representative
SIA ITLABS22
09.2017 - 10.2018
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Utilized CRM systems to accurately track customer interactions and update account information.
Skills
Problem-solving
Decision-making
Analytical thinking
Business development
Timeline
Co-Founder
SIA ITELVO
11.2021 - Current
Customer Care Department Manager
SIA ITLABS22
10.2018 - 10.2021
Customer Care Representative
SIA ITLABS22
09.2017 - 10.2018
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