Vladislava Boico
B2B Customer Relations Representative
Hamburg
Summary
Motivated Customer Service Representative with over 1,5 years of retail experience bringing excellent skills in oral and written communication and analytical problem-solving skills.
Overview
6
6
years of professional experience
4
4
Languages
Work History
B2B Customer Relations Representative
Pandora EMEA Distribution Center GmbH
Hamburg, Germany
11.2022 - Current
- Serving as a primary point-of-contact for business customers: stores, partners, markets, suppliers, resulting in seamless communication across various stakeholders.
- Coordinating with multiple departments to address complex customer issues efficiently and effectively.
- Managing client accounts, ensuring timely follow-ups on outstanding issues.
- Investigating and resolve service, delivery and accounting concerns by using various applications/tools (AX2009, AX2012, Power BI, Reflex, B2B-Cloud).
Research Project Assistant
German Linguistics, Otto-Friedrich-University
Bamberg, Germany (Remote)
06.2021 - 09.2022
- Planned, created and structured course files for an online-seminar in German Linguistics for the students of Bavarian Universities.
- Organized project files effectively, maintaining easy access to critical documents throughout the research process.
- Used E-Learning-Platform Moodle to create interesting learning videos and quizzes for the seminar.
- Streamlined administrative tasks such as scheduling meetings and training student assistants.
Student Research Assistant
Institute Of German Studies, University Of Hamburg
Hamburg, Germany
11.2018 - 03.2021
- Assisted in completion of research projects, gathering, analyzing and reviewing data.
- Developed strong analytical skills by performing qualitative and quantitative analysis of large language datasets.
Education
Master of Arts - German Linguistics
University of Hamburg
Hamburg, Germany 04.2001 -
Bachelor of Arts - Teaching of English And German At Grammar Schools
University of Hamburg
Hamburg, Germany 04.2001 -
Bachelor of Arts - English Philology
V. N. Karazin Kharkiv National University
Kharkiv, Ukraine 04.2001 -
Skills
Problem-solving abilities
Stress Tolerance
Analytical Skills
MS Office
Timeline
B2B Customer Relations Representative
Pandora EMEA Distribution Center GmbH
11.2022 - Current
Research Project Assistant
German Linguistics, Otto-Friedrich-University
06.2021 - 09.2022
Student Research Assistant
Institute Of German Studies, University Of Hamburg
11.2018 - 03.2021
Master of Arts - German Linguistics
University of Hamburg
04.2001 -
Bachelor of Arts - Teaching of English And German At Grammar Schools
University of Hamburg
04.2001 -
Bachelor of Arts - English Philology
V. N. Karazin Kharkiv National University
04.2001 -