Vladyslav Semenov
München
Summary
Since commencing my academic journey at the university, I have consistently regarded my unwavering commitment as a primary accomplishment, particularly in my capacity to devise solutions for unconventional scenarios.
I possess a fervent aspiration to continually acquire new knowledge and adeptly apply it in practical contexts.
Throughout my years of academic pursuit and self-directed learning, I have cultivated proficiencies in software and hardware utilization, as well as the identification and rectification of malfunctions.
In instances where I encounter unfamiliar challenges, I persistently seek resolutions, demonstrating an eagerness to consult senior colleagues for guidance.
Furthermore, I have the ability to effectively foster rapport within a team environment and proactively mitigate conflicts whenever possible.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Operations Manager
3Commas
10.2023 - Current
- Develop and implement IT policies and procedures
- Develop and maintain relationships with vendors and SaaS providers
- Manage installations, upgrades, and configurations of hardware and software
- Manage inventory and procurement of equipment and supplies
- Oversee daily operations to ensure efficiency and productivity
- Control costs and budgets regarding IT systems
- Managed 500+ devices, 1000+ passwords, and 30+ SaaS applications, ensuring secure access and consistent availability.
- Provide support and guidance to stakeholders via help desk
- Ensured data was handled, transferred, and processed according to legal and company guidelines, achieving compliance with GDPR and other data protection standards.
- Assess system performance and recommend improvements
- Oversee data backup and system security operations (e.g. user authorization, firewalls, system security updates)
- Communicate and collaborate with company teams
- Collaborate with direct manager to hit business needs tasks
- Collaborated with cross-functional teams to develop customized software applications for business needs.
- Achieved cost savings through the strategic procurement of hardware, software, and services.
- Interacted and negotiated with vendors and contractors to secure products and services.
- Created and terminated user's accounts from start to finish in business applications.
System Administrator
3Commas
10.2022 - 10.2023
- Install and configure software and hardware
- Manage network servers and technology tools
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Developed security protocols and managed compliance measures, achieving ISO 27001 certification for the organization.
- Ensure security through access controls, backups, and firewalls
- Develop expertise to train staff on new technologies
- Built an internal wiki with 150+ pages of technical documentation, streamlining access to IT policies and manuals and reducing support queries by 25%.
- Manage access to services and apps
- Creating and managing process maps
- Creating and managing databases with all company types of equipment
- Managed onboarding and offboarding of employees.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Developed and documented network policies, procedures and standards.
Head Of Customer Support
Embily
03.2020 - 10.2022
- Built a high-performing customer support team from scratch, achieving a 95% customer satisfaction rate within the first 6 months.
- Increased customer retention by 20% through the implementation of enhanced support strategies and proactive communication.
- Developed and implemented new customer service policies and procedures, reducing average response time by 30%.
- Resolved customer issues promptly, achieving a first-call resolution rate of 85%.
- Communicated effectively with over 50 customers daily, ensuring their needs were met while collaborating with internal teams to resolve complex issues.
- Streamlined operations by introducing advanced customer support tools, improving team productivity by 25%.
- Led and trained a support staff of 10 members, resulting in a 40% improvement in overall team efficiency and morale.
- Passionate about delivering outstanding customer experiences, as demonstrated by a consistent 4.8/5 average customer feedback score over 2 years.
Education
Master of Science - Telecommunications Engineering
Beijing University of Posts And Telecommunications
Beijing, China06.2020
Bachelor of Science - Telecommunications Engineering
Poltava National Technical Yuri Kondratyk Universi
Poltava, Ukraine06.2018
Skills
- Computer and Network Security
- Good Communication Skills
- Architecture Improvements
- Documentation Management
- Bug Fixes
- Cost Control
- Team Management
- Inventory Processes
- Operating System Management
- Hardware and Software Monitoring
- Help Desk Support
Certification
2022 l Coursera
- Capstone: Retrieving, Processing, and
- Visualizing Data with Python
- Python for Everybody
- Using Databases with Python
- Using Python to Access Web Data
- Programming for Everybody (Getting Started with Python)
- Python Data Structures
2017 l Cisco
- Cisco Certifies Network Associate Routing and Switching (CCNA)
Languages
English
Advanced
C1
Chinese (Mandarin)
Upper intermediate
B2
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Information Technology Operations Manager
3Commas
10.2023 - Current
System Administrator
3Commas
10.2022 - 10.2023
Head Of Customer Support
Embily
03.2020 - 10.2022
Master of Science - Telecommunications Engineering
Beijing University of Posts And Telecommunications
Bachelor of Science - Telecommunications Engineering
Poltava National Technical Yuri Kondratyk Universi
2022 l Coursera
- Capstone: Retrieving, Processing, and
- Visualizing Data with Python
- Python for Everybody
- Using Databases with Python
- Using Python to Access Web Data
- Programming for Everybody (Getting Started with Python)
- Python Data Structures
2017 l Cisco
- Cisco Certifies Network Associate Routing and Switching (CCNA)
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