Vuli Nyembezi

• Founded performance- and merit-based evaluation system to assess company performance.
• Communicated business performance, forecasts and strategies to partners and shareholders
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Analyzed industry trends and tracked competitor activities to inform decision making.
• Oversaw divisional marketing, advertising and product development.
• Identified new revenue generation opportunities to maximize bottom-line profitability.

• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and delivered engaging sales presentations to convey product benefits.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.

• Patched software and installed new versions to eliminate security problems and protect data.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Served as primary point of contact for support relating to owned solutions and products.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Gathered trend data from customer calls and interactions.
• Performed root cause analysis of reported issues to enact corrections.

• Advised customers about new products and assisted customers in determining best FinTech product for their needs.
• Presented feedback to management on customer service trends and improvement areas.
• Established strong customer relationships, building recommendations and loyalty.
• Handled and promptly resolved customer complaints to maintain professional relationships.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• Resolved caller issues quickly and thoroughly.
• Developed and implemented marketing strategies to maximize sales and attract new clients.
• Developed Marketing automations campaign to attract new potential customers
• Identification of Bugs and taking full ownership of the resolution, in collaboration with the developers team.

.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Walked customer through basic troubleshooting tasks.
• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Promoted efficiency among departments with prompt resolution of system issues.
• Monitored systems in operation and quickly troubleshot errors.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Documented support interactions for future reference.
• Created customer support strategies to increase customer retention.
• Liaised between customers and organization with particular focus on working with sales department.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Resolved concerns with products or services to help with retention and drive sales.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Provided primary customer support to internal and external customers.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed customer service policies and procedures to meet and exceed industry service standards.

• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Supported clients with business analysis, documentation, and data modeling.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• International obligation and travel to liaise with our international partner, in order to attract new clients.